Originally Posted by
Ricco
I read this thread with interest. I noticed that no-one asked Connieb to check that the 'on' button was not stuck in. This would cause the machine to shut down rapidly. Also, I would have run my AV in safe mode before going to the extreme of rebuilding my system, thereby losing all my data.
Hi Ricco,
Connie was able to start the machine and it would reset at some point during the Windows boot. We know this as Windows reported a problem on the subsequent reboot - so it got far enough to know it had started itself previously. If the power button had been stuck the machine wouldn't either have got to that stage or wouldn't have continuously rebooted itself after starting the Windows boot. It was therefore not an option.
Connie indicated in two of the messages that she was unable to run in Safe Mode so running AV software was again not an option.
As I pointed out at the start of this thread, Windows rebooting can be numerous things. I go on the information given and experience. There are a few ways that cvould be investigated to save Connie's data, however they are no for the non-technical user. Connie indicated in her initial message that she is not technical so those were ruled out. I can visit Connie and use those technical ways to save the data, however they may not work. Without knowing whether the hard drive is corrupt or not there is no way to pursue that. I did however tell Connie how it could be done by PM.
Kind regards,
Paul Broadwith
Blue Ivy Ltd, Wick - Certified Microsoft Small Business Specialist
Bookmarks