Simply put, you have paid for this item and if you have not received it then the seller must refund you in full. If the item was sent by DHL they they would have to get a signature upon delivery. Also it should be insured so the seller can claim for it.
Get incontact with the seller and advise them you still have not received the item and you want your money back. If they will not do this then Amazon should help you to get refunded. Also if you paid by Credit Vard the Credit Card company should help you as well.
Do not be fobbed off with excuses as you should either get the item you ordered or your money back. !!!
Deep into that darkness peering, long I stood there, wondering, fearing, doubting, dreaming dreams no mortal ever dared to dream before.
Edgar Allen Poe
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