There are several issues that could be causing the problem. You say you have a router - is it wireless or hardwire (cable)? Secondly, I found that I had to initially hardwire to my wireless router until I had got the settings all done so that the router would recognise the laptop and PC - especially when I was setting the security up. Third - the router (or, indeed, the wireless card in the laptop could be duff - it does happen.... there is a wireless card in the laptop, isn't there? I would also try phoning the Belkin agent again - they can usually run you through a number of checks.
"Step sideways, pause and study those around you. You will learn a great deal."
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