HELP with Findmypast Viewer

[trinkie]

I am having such trouble getting DjVu to work .
It wont allow me to view the image. I have installed and re-installed the software three times and written to the site. Has anyone else had problems?
Can you offer advice please ?

Trinkie

[caroline]

Hi Trinkle

Yes, I have had problems with it think it is a bit of a hit and a miss. Was downloading from the 1837 online like yourself written to the site. Sorry I cannot be of any more help just thought I would let you know you are not the only one. Hope you can solve the problem soon.

[Oddquine]

Do you both have java enabled on your browsers?

[trinkie]

Thank you for replying.

Yes, I have JAVA .

[Oddquine]

Do you actually have J2SE standard edition and the JRE download for windows on your hard drive. If not, you do need it from http://java.sun.com/ for the viewer to work.

The Java plug in for the browser isn't enough.

[trinkie]

Thank you for reply - We did actually have Java on hard disc, however I decided to remove our copy and reinstall the software from the Java site.
This appears to have cured the problem ! I suspect there must have been an error on our original copy.
Many thanks for your suggestion.
Trinkie