The Caithness Business Index has posted the following article:

H I's Contact Centres Lead the Way

Highlands and Islands Enterprise (HIE) is extending a pilot programme which is successfully developing the leadership skills of contact centre staff across the region. Key employers like BT, with centres in Thurso, Alness and Fort William, Capgemini in Inverness and Nairn, TalkTalk in Stornoway, Intelenet UK in FortWilliam, HeroTSC in Aviemore, and Vertex in Dingwall and Forres have joined together with HIE to develop their team leaders. ... [Read Full Article]