catherine nicol
07-May-06, 08:40
Yesterday I browsed the web for some new optical equipment (stockists and price comparisons) and whilst I have bought items from larger web based companies without complaint before, I decided to take some time out to phone a smaller outlet to get their advice and best package price on some new kit.
The outlet was also advertised in the monthly 'Birdwatching' magazine that I subscribe to. This gave me confidence that they would be a reputable organisation.
My enquiry was passed to a really helpful gent called Justin. Totally recommend both this outlet and Justin.
After explaining where we live and the raw deal that we get on prices and p&P he empathised as their outlet finds it difficult to compete with the larger web based organisations. We had a good chat about various aspects of the kit I was looking for and we discussed their pricing versus web pricing.
With all my queries answered and prices confimed, I happily offered to purchase my kit from them despite them being the wee-ist fraction more expensive overall. I considered the service, advice, personnal contact, and most of all confidence that I could call back at anytime for advice, well worth this small extra cost. It is a small price to pay these days for the ability to be considered an individual instead of a 'somebody' ordering online with a company who only wants to sell goods and not be contactable for after sales service.
If you have any photographic or optical requirements give them a ring (and if you get Justin tell him where you come from and if you wish that I recommended you).
Bass & Bligh, 6 Beulah Street, Harrogate, HG1 1QQ
Tel No - 01423 538138 Fax - 01423 705667
Email - [email protected]
Website - www.bassandbligh.co.uk
Caithness could end up being a good number for them and them a good number for us.........especially considering the service and advice I was given yesterday.
ps
They send items via parcel force so no need to take time off work to sit at home and wait for a courier to turn up (or not as I have often experienced, much to my frustration) so another added bonus for me.
The outlet was also advertised in the monthly 'Birdwatching' magazine that I subscribe to. This gave me confidence that they would be a reputable organisation.
My enquiry was passed to a really helpful gent called Justin. Totally recommend both this outlet and Justin.
After explaining where we live and the raw deal that we get on prices and p&P he empathised as their outlet finds it difficult to compete with the larger web based organisations. We had a good chat about various aspects of the kit I was looking for and we discussed their pricing versus web pricing.
With all my queries answered and prices confimed, I happily offered to purchase my kit from them despite them being the wee-ist fraction more expensive overall. I considered the service, advice, personnal contact, and most of all confidence that I could call back at anytime for advice, well worth this small extra cost. It is a small price to pay these days for the ability to be considered an individual instead of a 'somebody' ordering online with a company who only wants to sell goods and not be contactable for after sales service.
If you have any photographic or optical requirements give them a ring (and if you get Justin tell him where you come from and if you wish that I recommended you).
Bass & Bligh, 6 Beulah Street, Harrogate, HG1 1QQ
Tel No - 01423 538138 Fax - 01423 705667
Email - [email protected]
Website - www.bassandbligh.co.uk
Caithness could end up being a good number for them and them a good number for us.........especially considering the service and advice I was given yesterday.
ps
They send items via parcel force so no need to take time off work to sit at home and wait for a courier to turn up (or not as I have often experienced, much to my frustration) so another added bonus for me.