badger
09-Oct-09, 17:25
This must be one of the worst automated services ever. Wanted to know when the timetables change for autumn, which I'm sure must be due soon, and there's nothing on the website so thought I would phone customer services on the Inverness no.
Starts off with usual menu - they have 5 options plus hold if none of them suit so I tried holding. Eventually, after lots of beeps, got a very unfriendly recording telling me the extension no. (goodness how useful) and telling me I was going through to voicemail.
Dialled again and tried the customer service option on the menu. Another recorded message said it was busy and went back to the original menu. After that it just went round in circles until I gave up.
Next stop was Traveline who have much friendlier messages and I finally spoke to someone who told me the timetable is due to change on 17 January 2038 (I kid you not). I had to ask her to repeat it but she assured me that's what it says.
Presumably no-one works for Stagecoach in Inverness any more.
Oops - just occurred to me to try Citylink. Bingo! Timetable changed on 5 Oct and goes to 23 May. Maybe someone should tell Stagecoach.
Starts off with usual menu - they have 5 options plus hold if none of them suit so I tried holding. Eventually, after lots of beeps, got a very unfriendly recording telling me the extension no. (goodness how useful) and telling me I was going through to voicemail.
Dialled again and tried the customer service option on the menu. Another recorded message said it was busy and went back to the original menu. After that it just went round in circles until I gave up.
Next stop was Traveline who have much friendlier messages and I finally spoke to someone who told me the timetable is due to change on 17 January 2038 (I kid you not). I had to ask her to repeat it but she assured me that's what it says.
Presumably no-one works for Stagecoach in Inverness any more.
Oops - just occurred to me to try Citylink. Bingo! Timetable changed on 5 Oct and goes to 23 May. Maybe someone should tell Stagecoach.