problem with keyboard

[black rover]

brand new laptop and cannot get the 'at' or the hash symbol to work am unable to send emails to get information or help it's an e machine windows vista. can you help?

[blueivy]

brand new laptop and cannot get the 'at' or the hash symbol to work am unable to send emails to get information or help it's an e machine windows vista. can you help?

What happens when you press the @ or the Hash symbol? What appears?

[EDDIE]

if u press the @and get " that instead then u have to change your regional and language and keyboard setting in the control panel to english uk because u might find that your laptop might be set to english us which can give u the problems u are talking about.

[black rover]

Hi Eddie, Did as you suggested and keyboard now working properly. Many thanks.