router
11-Feb-09, 12:45
trying to find out if anyone else has had this happen and not being informed.
We made a payment to bt last night over the phone. all went well no problems. We decided to pay off the remaining section so called up bt and offered payment.The guy on the other end, took all the details and it was declined.
So we decided to pay the rest at the coop with the bt payment card, the transaction was declined.So deciding to get cash out of the machine to pay off the remainder i tried the cash machine transaction declined.
Starting to worry at this time as it seemed we could not use the bank card.
I phoned the bank to find out why i could not use my card when the funds were available, This is the reply
Because we tried to make to payments off the card to bt and one was declined (because bt cannot accept 2 payments over the phone within up to 24hrs of eachother) it automatically sent a message to the bank who shut down the card and put it in the hands of the fraud squad.
All the activity we had tried to pay off bt was ridiculous, and then to find that your banks security can stop your card.
Now this is obviously a good thing as it cuts down fraud, but we were unaware of such a thing in place.
Does your bank have this and do you know about it.
We made a payment to bt last night over the phone. all went well no problems. We decided to pay off the remaining section so called up bt and offered payment.The guy on the other end, took all the details and it was declined.
So we decided to pay the rest at the coop with the bt payment card, the transaction was declined.So deciding to get cash out of the machine to pay off the remainder i tried the cash machine transaction declined.
Starting to worry at this time as it seemed we could not use the bank card.
I phoned the bank to find out why i could not use my card when the funds were available, This is the reply
Because we tried to make to payments off the card to bt and one was declined (because bt cannot accept 2 payments over the phone within up to 24hrs of eachother) it automatically sent a message to the bank who shut down the card and put it in the hands of the fraud squad.
All the activity we had tried to pay off bt was ridiculous, and then to find that your banks security can stop your card.
Now this is obviously a good thing as it cuts down fraud, but we were unaware of such a thing in place.
Does your bank have this and do you know about it.