captain chaos
30-Aug-13, 14:35
Well, what a change... I ordered a fridge freezer from the co-op online and it was delivered on Tuesday as promised totally free and also the day before delivery you get a 1 hour slot in which they deliver. Very polite delivery 2 man team took it in un boxed and took all the rubbish away, couldn't fault them
I then had to order a dishwasher and tried AO.com ( appliances online) to make matters even worse I decided to try and select the "pick up my old one (£9.99) " .They too over excelled themselves, a phone call from customer service to confirm order and asked about access for delivery, etc. Email and text the night before delivery confirming a 4 hour slot, and this morning at 07:30 a call from the driver to say between 12pm and 2pm, at 11am another call from driver, he was ahead of schedule, would I be able to take delivery in 20 mins and not to worry if I couldn't as he would come at the slot if it was inconvenient. The new dishwasher was delivered the old one strapped into the back of the vehicle and they were away. I cannot praise the two guys highly enough.
They were telling me they do this delivery run (Expert Logistics) on a Tuesday and a Friday, leaving Glasgow at 4am!!!, if you order before 10pm on a monday or thursday it will be delivered next day. The lorry was stuffed full of deliveries for caithness.
Both Items delivered free of charge.
Well done to these two companies for not treating us as second class citizens.
One little quirk is that the AO.com website says they don't deliver to the Scottish Highlands, I called them today after the delivery to congratulate them and they will be removing that statement from there website very shortly
I then had to order a dishwasher and tried AO.com ( appliances online) to make matters even worse I decided to try and select the "pick up my old one (£9.99) " .They too over excelled themselves, a phone call from customer service to confirm order and asked about access for delivery, etc. Email and text the night before delivery confirming a 4 hour slot, and this morning at 07:30 a call from the driver to say between 12pm and 2pm, at 11am another call from driver, he was ahead of schedule, would I be able to take delivery in 20 mins and not to worry if I couldn't as he would come at the slot if it was inconvenient. The new dishwasher was delivered the old one strapped into the back of the vehicle and they were away. I cannot praise the two guys highly enough.
They were telling me they do this delivery run (Expert Logistics) on a Tuesday and a Friday, leaving Glasgow at 4am!!!, if you order before 10pm on a monday or thursday it will be delivered next day. The lorry was stuffed full of deliveries for caithness.
Both Items delivered free of charge.
Well done to these two companies for not treating us as second class citizens.
One little quirk is that the AO.com website says they don't deliver to the Scottish Highlands, I called them today after the delivery to congratulate them and they will be removing that statement from there website very shortly