daviddd
23-Jan-07, 21:57
Did anyone see the bit on Watchdog tonight about BA? They managed to lose thousands of suitcases over the past few weeks at Heathrow, and people were left without their bags. Apparently they have laid off a good number of workers and the ones left can't cope, plus they're blaming carousel problems.
We passed through Heathrow a few weeks ago and saw hundreds of abandoned suitcases lying around the carousels, we could hardly get to our bags for them. Judging by the report BA have not been very helpful to complainants either. It was said that after 45 days they may auction or destroy 'lost' suitcases because they can't find the owners! yet according to whistleblowers reports there were several lorries which were full of suitcases which hadn't been touched.
There's so much indifference and contempt for customers in businesses today, especially the larger ones it seems.
We passed through Heathrow a few weeks ago and saw hundreds of abandoned suitcases lying around the carousels, we could hardly get to our bags for them. Judging by the report BA have not been very helpful to complainants either. It was said that after 45 days they may auction or destroy 'lost' suitcases because they can't find the owners! yet according to whistleblowers reports there were several lorries which were full of suitcases which hadn't been touched.
There's so much indifference and contempt for customers in businesses today, especially the larger ones it seems.