HELP with Findmypast Viewer [Archive]

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trinkie

17-Jan-07, 14:29

I am having such trouble getting DjVu to work .
It wont allow me to view the image. I have installed and re-installed the software three times and written to the site. Has anyone else had problems?
Can you offer advice please ?

Trinkie

caroline

17-Jan-07, 17:38

Hi Trinkle

Yes, I have had problems with it think it is a bit of a hit and a miss. Was downloading from the 1837 online like yourself written to the site. Sorry I cannot be of any more help just thought I would let you know you are not the only one. Hope you can solve the problem soon.

Oddquine

17-Jan-07, 20:31

Do you both have java enabled on your browsers?

trinkie

17-Jan-07, 21:14

Thank you for replying.

Yes, I have JAVA .

Oddquine

17-Jan-07, 22:51

Do you actually have J2SE standard edition and the JRE download for windows on your hard drive. If not, you do need it from http://java.sun.com/ for the viewer to work.

The Java plug in for the browser isn't enough.

trinkie

18-Jan-07, 19:09

Thank you for reply - We did actually have Java on hard disc, however I decided to remove our copy and reinstall the software from the Java site.
This appears to have cured the problem ! I suspect there must have been an error on our original copy.
Many thanks for your suggestion.
Trinkie