John Little
16-Dec-11, 21:16
Well now - here we are about to move house. So my wife goes on the phone on Tuesday and explains to the BT woman that we are moving house on 19 December.
The BT woman does not want to listen. What she wants to do is ask or demand of my wife why we do not want to go with BT at our new address.
My wife tells her that we are reviewing our options. That she has not phoned up to discuss who provides our phone and broadband, but to tell BT that we are leaving this address.
Eventually BT woman caves in and takes note that we are leaving on 19 December.
Later that evening, after close of business we get an automated email; telling us that our phone and Broadband will be cut off...on 14 December....if the details are wrong then phone this number. We do - office is closed.
Next day my wife is on the phone telling them they have made a mistake. They admit it but can't correct it. It is in the system that our phone will be switched off and the broadband too and there is nothing they can do to stop it.
I do not think I have ever heard the word 'ridiculous' used by anyone so often - Mrs L got very shirty indeed but it made no difference - we were in the grip of a vast unreasoning beast.
Just after 5 on 14 December our phone and broadband were cut off.
Shortly afterwards a man came on my (Tesco) mobile to tell me that I would be given a temporary number and that my phoneline would be re-instated on 15 Dec. We did indeed get a temporary number and could call people. Unfortunately we could not tell them our number because no-one told us it.
Never mind - today we got our number back.
We cannot have broadband - you have to allow 30 days for a connection.
Yes I know it was their mistake- but rules are rules.
Ever tried negotiating with a solicitor, getting contacts for gas, power etc in a new home and all the things you have to do, without a phone?
BT have not made it easy.
I type this now because I have discovered that my 3G dongle gets good reception if I go upstairs.
And in our new house - will we have BT???????????????
Well the top rated provider in Which this year for phone and Bb is Zen Internet. They seem excellent- there's a lad called Lee who's given me his number to call next Wednesday. He will have us on a landline within a couple of days and Broadband 6 working days later.
In the meantime if anyone wants Lee's number, drop me a PM.
As for BT?
They can take a long walk off Scrabster pier....
The BT woman does not want to listen. What she wants to do is ask or demand of my wife why we do not want to go with BT at our new address.
My wife tells her that we are reviewing our options. That she has not phoned up to discuss who provides our phone and broadband, but to tell BT that we are leaving this address.
Eventually BT woman caves in and takes note that we are leaving on 19 December.
Later that evening, after close of business we get an automated email; telling us that our phone and Broadband will be cut off...on 14 December....if the details are wrong then phone this number. We do - office is closed.
Next day my wife is on the phone telling them they have made a mistake. They admit it but can't correct it. It is in the system that our phone will be switched off and the broadband too and there is nothing they can do to stop it.
I do not think I have ever heard the word 'ridiculous' used by anyone so often - Mrs L got very shirty indeed but it made no difference - we were in the grip of a vast unreasoning beast.
Just after 5 on 14 December our phone and broadband were cut off.
Shortly afterwards a man came on my (Tesco) mobile to tell me that I would be given a temporary number and that my phoneline would be re-instated on 15 Dec. We did indeed get a temporary number and could call people. Unfortunately we could not tell them our number because no-one told us it.
Never mind - today we got our number back.
We cannot have broadband - you have to allow 30 days for a connection.
Yes I know it was their mistake- but rules are rules.
Ever tried negotiating with a solicitor, getting contacts for gas, power etc in a new home and all the things you have to do, without a phone?
BT have not made it easy.
I type this now because I have discovered that my 3G dongle gets good reception if I go upstairs.
And in our new house - will we have BT???????????????
Well the top rated provider in Which this year for phone and Bb is Zen Internet. They seem excellent- there's a lad called Lee who's given me his number to call next Wednesday. He will have us on a landline within a couple of days and Broadband 6 working days later.
In the meantime if anyone wants Lee's number, drop me a PM.
As for BT?
They can take a long walk off Scrabster pier....