crustyroll
17-Nov-04, 19:52
Hi,
Does anyone in Thurso or thereabouts have a 1mb broadband service with Wanadoo? I had signed up for it in August, received the 1mb service but have now been downgraded to 512kbs.
I am being passed from one department to another and cannot get a straight answer as to why this has happened. They are now claiming that it is BT and that they cannot cope with the demand and have downgraded the line??? BT have said this is unlikely.
To put it midly I am extremely unhappy with the service I am receiving and all the phone calls at national rate I have had to make. No one seems to know the answer and I am going round in circles. I have now asked to cancel the account although they are claiming as I signed a 12 month contract I cant leave it. However I would think that due to their rubbish customer service and that I am not getting what I originally had, I think I have reasonable grounds to cancel the connection.
Had anyone else had this problem?
Does anyone in Thurso or thereabouts have a 1mb broadband service with Wanadoo? I had signed up for it in August, received the 1mb service but have now been downgraded to 512kbs.
I am being passed from one department to another and cannot get a straight answer as to why this has happened. They are now claiming that it is BT and that they cannot cope with the demand and have downgraded the line??? BT have said this is unlikely.
To put it midly I am extremely unhappy with the service I am receiving and all the phone calls at national rate I have had to make. No one seems to know the answer and I am going round in circles. I have now asked to cancel the account although they are claiming as I signed a 12 month contract I cant leave it. However I would think that due to their rubbish customer service and that I am not getting what I originally had, I think I have reasonable grounds to cancel the connection.
Had anyone else had this problem?