Commore
23-Feb-11, 19:32
BT and Openreach have a lot to answer for, but who, I ask myself can sort this bunch of incompetent nincompoops out, as yet another couple whose lives are thrown into absolute turmoil http://www.pressandjournal.co.uk/Article.aspx/2148899
With both companies blaming the other and technical problems being ignored by both!
A similar situation with ourselves availed itself last summer on us and it took BT more than 4 months to sort our connection out and not before our local Councillor Mr. John Thurso intervened.
In that short period of time we had no less than three different phone numbers allocated to us, we had to instal the cable ourselves at Bt's insistance and our business suffered a great deal of lost custom.
We were never offered satisfactory explanation, we were never compensated for our loss and this despite many promises from Bt's chairman himself!
"Going public" may help this couple's cause, but I think it's high time someone in authority was making enquiry as to "why" it is the people in the extreme north who are expected to just put up and shut up about the shoddy service offered by both these companies,
I think we are as a county perfectly entitled to explanation from Bt and Openreach as to why it is that they are seemingly inadequate in doing their jobs.
What do you think?
With both companies blaming the other and technical problems being ignored by both!
A similar situation with ourselves availed itself last summer on us and it took BT more than 4 months to sort our connection out and not before our local Councillor Mr. John Thurso intervened.
In that short period of time we had no less than three different phone numbers allocated to us, we had to instal the cable ourselves at Bt's insistance and our business suffered a great deal of lost custom.
We were never offered satisfactory explanation, we were never compensated for our loss and this despite many promises from Bt's chairman himself!
"Going public" may help this couple's cause, but I think it's high time someone in authority was making enquiry as to "why" it is the people in the extreme north who are expected to just put up and shut up about the shoddy service offered by both these companies,
I think we are as a county perfectly entitled to explanation from Bt and Openreach as to why it is that they are seemingly inadequate in doing their jobs.
What do you think?