Solus
06-Jan-11, 12:43
Why have Simpson oil's suddenly changed their policy on ordering fuel ? Been with them now for well over 2 years, ordering when needed and let the direct debit take care of it. On the odd occasion the DD's needed to be adjusted to fall in line with usage and that was understandable. I went to order today , admittedly earlier than I would due to the cold spell we are experiencing and has informed that "thier policy at the moment is to have accounts paid off in full before another order is placed".
In the past it all fell into place nicely, the debits covered my usage before the next order or as near as possible. When they decided to change their system it would have been nice to have been notified and not get a unexpected shock. What will they do come spring/ summer when my usage is almost nil for that period ? If I was able to get a refill this month I doubt if i would have had to order again until after the summer.
If it was a credit account before, why all of a sudden has it become a budget account.
In the past it all fell into place nicely, the debits covered my usage before the next order or as near as possible. When they decided to change their system it would have been nice to have been notified and not get a unexpected shock. What will they do come spring/ summer when my usage is almost nil for that period ? If I was able to get a refill this month I doubt if i would have had to order again until after the summer.
If it was a credit account before, why all of a sudden has it become a budget account.