dietcokegirl
10-Nov-10, 20:55
Hi, My Acer laptop has started acting up these last few days. It's a few years old but has never caused me any trouble before.
When turning on the laptop it prompts me that the computer was not shut down properly (caused by my son just holding down the on/off button as it froze the very last time it was working)
I select the 'start windows normally' (which is highlighted for me to select) but nothing loads. It just sits on a blank screen. I've given it plenty of time to load up thinking it's just being slow but still nothing. The mouse pointer can still be seen on the screen but nothing else - i end up having to hold down the on/off button again just to get it to turn off again.
This is the first time it's ever done anything like this. I left the laptop alone for a few days and tried again today - but still the same :(
I'm hoping someone on here might recommend someone to take a look at it. I'm no good with computer stuff so i dont want to muck around with it anymore incase i just do more harm than good.
I understand it may have just come to the point where i might have to look into buying a new one, if that's the case i'm hoping someone might be able to save my photos and music if possible?
Any recommendations on someone who can look at this for me, please get in touch.
Thank you!
When turning on the laptop it prompts me that the computer was not shut down properly (caused by my son just holding down the on/off button as it froze the very last time it was working)
I select the 'start windows normally' (which is highlighted for me to select) but nothing loads. It just sits on a blank screen. I've given it plenty of time to load up thinking it's just being slow but still nothing. The mouse pointer can still be seen on the screen but nothing else - i end up having to hold down the on/off button again just to get it to turn off again.
This is the first time it's ever done anything like this. I left the laptop alone for a few days and tried again today - but still the same :(
I'm hoping someone on here might recommend someone to take a look at it. I'm no good with computer stuff so i dont want to muck around with it anymore incase i just do more harm than good.
I understand it may have just come to the point where i might have to look into buying a new one, if that's the case i'm hoping someone might be able to save my photos and music if possible?
Any recommendations on someone who can look at this for me, please get in touch.
Thank you!