this is a common error with certain ISP's.
[just use a search engine and type in the error]
if the issue has not resolved itself, i would be inclined to reset his version of IE.
dependent upon the version, it is slightly different.
just use a search engine and type 'how to reset IE*?'
that will show him what to do.
it might well be worth while running something like Ccleaner too, to flush out he crap on the system.
dx
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