Caithness General A & E

[Fran]

Brie, thank you for the bad rep you gave me.
You must have known you would get negative feedback on your comments about the hospital.
Your last post had some good comments about the hospital, and I'm sure the charge nurse "the nice male nurse" as you stated,, will be delighted with your comment.

[BRIE]

If you contact PALS or write to the general manager about your complaints it will have more effect that whining on here. If you were that bother you would have done so. Or are you just a habitual whiner?

The staff in A&E are busy, they cannot be checking everyone in the waiting room is OK every 15 minutes or so. You still haven't answered the question - after sitting there for 3 hours and not seeing anyone other than the receptionist, did you press the urgent bell? Did you try and stop one of the medical staff? Or did you just sit there and fume?

A couple of days ago I myself was in A&E. I rang the bell to grab the attention of the receptionist and was really impressed that she sat down with me to fill in the registration form (really personal touch I feel - most hospitals you have a counter between you and your first point of contact). During my time there there was a gentleman stood at the window. The receptionist was at her computer and didn't see him. This gentleman was stood there huffing and puffing for a good 5 minutes yet he didn't press the bell or say "Excuse me" through the open window. I finally got annoyed with him and went up to the window and caught her attention myself. She apologised for not seeing him - why should she have to? She was doing her job and he hadn't even made himself know. I feel that people should take responsibility a bit for their own actions. You can hardly condemn someone for not doing something if you don't make them aware that there is a problem in the first place...

I'm not shooting you down, I'm just trying to make you aware that if you had rang the bell and said that you child was really traumatised them I'm sure they would have prioritised you. From your lack of response to the previous question (asked by someone else initially) I'm assuming (as this is all I can do without the answer to said question) that you didn't alert anyone. Without this alert as to how serious you felt the injury was, how were the medical staff to know?

firstly is everyone who rights a thread on here having a moan a habitual whiner??
For your information this is now the second time i have written to the hospital complaining does it make it any better NO!!
In answer to did i ring the bell? no i did not ring the bell, there was no need for me to as all the staff were quite aware I was still there! when nurses were coming out of A&E for tea breaks saying 'are you still here!' it was obvious they knew i was still waiting plus when when a lady did come in & ring the bell the nurse came out & nearly bite the poor womans head off!! also my son made his presence quite clear by screaming the place down! I apologise for not answering this question before i must of missed it.

[BRIE]

Brie, thank you for the bad rep you gave me.
You must have known you would get negative feedback on your comments about the hospital.
Your last post had some good comments about the hospital, and I'm sure the charge nurse "the nice male nurse" as you stated,, will be delighted with your comment.

your very welcome Fran but you still didnt answer the question? what was your point for stating I had complained on other occasions?
Yes i was well aware I would get people who had different opinions of the hospital but no other person seemed to have a problem with the fact I have posted my opinions of the hospital on here before.

[poppett]

Slightly off topic, but still about Caithness General, tho not the A and E dept:-

Following my dad`s stay in CG recently he was discharged with a bag of medications which he was unable to manage as he is disabled and normally has his medications in a dosset folder made up by the chemist. I felt it was silly knowing a patient arrived with the folder then they should leave with meds the same way, so I wrote a polite letter pointing this out and addressed it to the general manager, along with all the positive aspects of his stay in CG.

The reply arrived within a few days explaining this was an oversight and had there been time the community pharmacy would have been contacted to dosset medication ready for dad`s discharge. The question of medication at home would be brought up now on admission so this shouldn`t happen again.

Just for the record the hospital pharmacy are not allowed to dosset medication for clients, and the community pharmacy are not allowed to dosset medications they did not dispense (i.e. the carrier bag full of pills given on discharge).

[Stavro]

STAVRO please also enlighten me as to the porkie pies ive been telling!

Well, let's see now. You first of all told us that your child had "sliced the end off his finger."

I have just spent my afternoon in A&E after my 12 month old fell on some glass & sliced the end off his finger!

And that it was "bleeding profusely."

it was bleeding profusely when we arrived & the lady at reception had to go for dressings to stem the blood.

Then you "sat in the waiting room for 3 hours!!"

We sat in that waiting room for 3 hours!!

Was his finger "bleeding profusely" for 3 hours? Did his finger need microsurgery? Did he lose the tip of his finger? Did you ring the bell, as Leanne asked you? Apparently not.

Then some sort of dragon in uniform came out -

two people in the waiting room called before us actually asked the nurse if they were going to call my baby first, the reply was 'NO!'.

Again, you claim that the medical staff were lazy and unprofessional -

I eventually left after 3 hours without even seeing a doctor!! I decided it was quicker to take him to the local surgery.
This isnt the first time ive had a bad experience with the A&E and I will definately be thinking twice before I dash back there again.

And AGAIN, three hours (!!) with the "tip of his finger off" and "bleeding profusely" -

... poor thing was really getting hungry after 3 hours ...
I know in England infants take priority over non emergencies this cant be the case in Scotland.

You "saw no medical staff" -

in reply to LEANNE & GRONNUCK...
We only saw the receptionist!! we never got as far as getting to see a nurse we were left in the waiting room not a treatment room.

Despite the fact that you had briefly encountered the dragon in uniform (aka a nurse) -

it was the fact that 2 people asked if they could wait & my child be seen first & the nurse saying no that really annoyed me!
Little one didnt have stitches as there was nothing to stitch just a chunk out of the end of the finger thats very deep.

Then, all of a sudden, "there was nothing to stitch."

Little one didnt have stitches as there was nothing to stitch just a chunk out of the end of the finger thats very deep.

So "the tip of his finger was off," but "there was nothing to stitch"? Something not quite right here. Despite this, you again accuse the medical staff, apparently without any justification or basis in fact -

Like I said we never saw any medical staff so how they can decide whats an emergency & what isnt just from what the receptionist has written is a disgrace. No-one came to check if the little one had stopped bleeding so for all they knew it could of still been bleeding.

Suddenly "he hadn't [even] just taken the skin off the end of his finger,"

NO! he hadnt just taken the skin of the end of his finger! do you honestly think I would of wasted my time travelling 12 miles to the hospital then sat there for 3 hrs for a small cut!!

Despite "the tip of his finger" changing to "a chunk out of the end of his finger," which "didn't [even] need a stitch," you maintained that he was "bleeding profusely" and that "the bleeding wouldn't stop,"

My child fell on broken glass taking a chunk out of the end of his finger which was bleeding profusely, ... the bleeding wouldnt stop,

Once again, you maintain that the medical staff were negligent in ignoring a "baby" whose finger tip was sliced off and who was "bleeding profusely,"

at no point did any medical staff look at my childs hand ...

The tip sliced off the finger, which changed to a chunk out that did not need a stitch, then transmutes into a "cut,"

isnt cutting your finger an accident!

With your "baby" "bleeding profusely" for who-knows-what reason and nurses stepping over you to rush to their tea-beaks, did you ring the bell (as Leanne asked)? Err, ... no.

In answer to did i ring the bell? no i did not ring the bell, there was no need for me to ...

Finally, the nurses in A&E, ACCORDING TO YOU, BRIE, are not only uncaring monsters, but also are severely deprived of food -

nurses were coming out of A&E for tea breaks ... when a lady did come in & ring the bell the nurse came out & nearly bite the poor womans head off!!

A porkie or two? I think that I put it mildly!

[S&LHEN]

Never had any problem with Raigmore and never had to wait 3 hours in an emergency situation Im talking from fact and not just some exaggeration.
I think your being very unfair on Brie as sadly it looks like she encountered one of there off times.
Everyone in Caithness is entitled to an opinion and its even better when its a first hand opinion.
Fed up of everyone trying to be-little peoples own opinions and facts and making them feel bad.
Someone said to me the other day the org is nothing more than a place for people to argue and make other people feel bad just to make themselves feel better and only now am I seriously starting to think they are right

Would just like to point out to folk on here sayin that they have waited for 3 hours and were annoyed and have pointed out to staff that they could of driven to Raigmore in that time. Well i hate 2 disappoint but A & E in Raigmore work on the same basis as Wick and with Inverness being a city they see a higher volume of patients than Wick so hence you would wait even longer! And if it was infact a medical emergency why would anyone consider a 2 hour drive if you are medically unstable with the potential of complications to your health?

[telfordstar]

Well, let's see now. You first of all told us that your child had "sliced the end off his finger."



And that it was "bleeding profusely."



Then you "sat in the waiting room for 3 hours!!"



Was his finger "bleeding profusely" for 3 hours? Did his finger need microsurgery? Did he lose the tip of his finger? Did you ring the bell, as Leanne asked you? Apparently not.

Then some sort of dragon in uniform came out -



Again, you claim that the medical staff were lazy and unprofessional -



And AGAIN, three hours (!!) with the "tip of his finger off" and "bleeding profusely" -



You "saw no medical staff" -



Despite the fact that you had briefly encountered the dragon in uniform (aka a nurse) -



Then, all of a sudden, "there was nothing to stitch."



So "the tip of his finger was off," but "there was nothing to stitch"? Something not quite right here. Despite this, you again accuse the medical staff, apparently without any justification or basis in fact -



Suddenly "he hadn't [even] just taken the skin off the end of his finger,"



Despite "the tip of his finger" changing to "a chunk out of the end of his finger," which "didn't [even] need a stitch," you maintained that he was "bleeding profusely" and that "the bleeding wouldn't stop,"



Once again, you maintain that the medical staff were negligent in ignoring a "baby" whose finger tip was sliced off and who was "bleeding profusely,"



The tip sliced off the finger, which changed to a chunk out that did not need a stitch, then transmutes into a "cut,"



With your "baby" "bleeding profusely" for who-knows-what reason and nurses stepping over you to rush to their tea-beaks, did you ring the bell (as Leanne asked)? Err, ... no.



Finally, the nurses in A&E, ACCORDING TO YOU, BRIE, are not only uncaring monsters, but also are severely deprived of food -





A porkie or two? I think that I put it mildly!

Absolutly Brilliant!!!!!!!!

[Leanne]

Absolutly Brilliant!!!!!!!!

For the very first time I agree. At no point did this lady ring the emergency bell so therefore the staff cannot be blamed for her wait. If she deems the emergency bell unwarranted then surely the child wasn't that badly injured...

[Stavro]

Absolutly Brilliant!!!!!!!!

For the very first time I agree. At no point did this lady ring the emergency bell so therefore the staff cannot be blamed for her wait. If she deems the emergency bell unwarranted then surely the child wasn't that badly injured...

Thank you for your comments.

[BRIE]

Well, let's see now. You first of all told us that your child had "sliced the end off his finger."
thats correct!



And that it was "bleeding profusely."
also correct!


Then you "sat in the waiting room for 3 hours!!"
also correct!


Was his finger "bleeding profusely" for 3 hours? Did his finger need microsurgery? Did he lose the tip of his finger? Did you ring the bell, as Leanne asked you? Apparently not.
No his finger did bleed profusely for 3 hours nor did it need microsurgery but I never claimed it did so no porkies there either!!
Then some sort of dragon in uniform came out -
Did they I never said that either!


Again, you claim that the medical staff were lazy and unprofessional -
nope never claimed that either did I !!


And AGAIN, three hours (!!) with the "tip of his finger off" and "bleeding profusely" -



You "saw no medical staff" -
nope!


Despite the fact that you had briefly encountered the dragon in uniform (aka a nurse) -
no i didnt encounter a nurse I said a lady came in & rang the bell not me!!


Then, all of a sudden, "there was nothing to stitch."
i never said it needed stitching!


So "the tip of his finger was off," but "there was nothing to stitch"? Something not quite right here. Despite this, you again accuse the medical staff, apparently without any justification or basis in fact -
it would be hard to stitch skin together that isnt there! never accused medical staff of anything!


Suddenly "he hadn't [even] just taken the skin off the end of his finger,"
what did it magically disappear! cos i never said it had!


Despite "the tip of his finger" changing to "a chunk out of the end of his finger," which "didn't [even] need a stitch," you maintained that he was "bleeding profusely" and that "the bleeding wouldn't stop,"
yes thats correct!



Once again, you maintain that the medical staff were negligent in ignoring a "baby" whose finger tip was sliced off and who was "bleeding profusely,"
yes!


The tip sliced off the finger, which changed to a chunk out that did not need a stitch, then transmutes into a "cut,"
does it really! & your a doctor are you! I think not.


With your "baby" "bleeding profusely" for who-knows-what reason and nurses stepping over you to rush to their tea-beaks, did you ring the bell (as Leanne asked)? Err, ... no.
no need to ring the bell they knew i was there.


Finally, the nurses in A&E, ACCORDING TO YOU, BRIE, are not only uncaring monsters, but also are severely deprived of food -
& where exactly did I write that then!!




A porkie or two? I think that I put it mildly!

or maybe you just like to make it up as you go along!!

ok STAVRO first of all please get your facts right!! if you would like to go back & read the posts properly at NO point did I say the staff were neglegent, lazy, unproffessional or uncaring monsters!! nor did I say a monster in uniform came out!
Yes my son sliced the end of his finger off did I say he sliced it off to the bone or that it needed microsurgery NO!! I pointed out that it was a chunk off the end of the finger to demonstrate that it hadnt gone deep enough to cause any permenant damage & it was something that couldnt be stitched.
Are you trying to say that my child wasnt bleeding profusely or in your medical opinion does a child not bleed from such an injury! not that you would know as you dont have children do you!

so STAVRO maybe next time that you are going to contibute to a thread I have started you might like to put the fact of WHO I am aside & maybe not make it a personal matter i.e making out im a liar! & for those who thought his post was brilliant maybe go back & read it again & see which bits are fact & how much porkies STAVRO added to make himself look good!!
also thank you to leanne for the negative rep. unsolicited post???

[BRIE]

Never had any problem with Raigmore and never had to wait 3 hours in an emergency situation Im talking from fact and not just some exaggeration.
I think your being very unfair on Brie as sadly it looks like she encountered one of there off times.
Everyone in Caithness is entitled to an opinion and its even better when its a first hand opinion.
Fed up of everyone trying to be-little peoples own opinions and facts and making them feel bad.
Someone said to me the other day the org is nothing more than a place for people to argue and make other people feel bad just to make themselves feel better and only now am I seriously starting to think they are right

Thank you! & I agree with you, I remember when this forum used to be about free speech everyone could air their opinion & it never became personal! now I know why the majority of the original posters have left!!
I am now closing this thread as I think it has become personal enough!