Only people in wick pls

[Gizmo]

is this any good coz ive not got a clue!!

No, that's an absolutely shocking speed, and you're closer to the exchange than me mate, your problem may be Tiscali, what kind of package are you signed up to with them?

[RecQuery]

Hmm it seems to me that it could be the exchange which is the problem and not the isp after all.And the only way bt will do something about it if they get at least 100 complaints about the problem.

Even pinging my external default gateway, plugged into the master socket, using a spare router reset to default, over various 30 minute windows in and out of peak time, the best I can get is in the 54ms to 57ms range.

I mean what are the results in Thurso like?

If you do contact your ISP I'd email them if possible then phone them and try to get something beyond frontline. I really wish BT would LLU the exchange, seems like every out of the way place in England has it but practically none beyond Dundee in Scotland.

[youoldduffer]

Ive seen it as low as 35ms

Yup I remember when I first got mine I did a speed test and got a 38ms ping and 7 odd Mb Download speed, Now its all over the place.
No-one find it strange this is happening all around caithness over the past 2-3 months ???? what are BT doing to the lines, Is it something to do with their new UP TO 20Mg deals???.

[RecQuery]

It can't be isolated to a single ISP so its either this particular exchange or BT Wholesale. Anyone have any results from other exchanges in the area?

If enough people called their various ISPs and have it booked out for testing then Wholesale will have to look deeper.

[THEGAME]

Well i be getting in touch with my isp the more the better for something to be done about it,cuz if not it will stay this way.
Also if people going to there isp would link them this page so they can see that many have same problem.

[FutureMix]

I will be going to my ISP and BT as well the connection I have is no use whats the point of having BB if the connection is nearly as bad as it was back in the day of dial up!!!

I have tried another PC checked my router done all the usual things even spoke to my ISP but to no avail.

Lets hope it is sorted shortly !

[youoldduffer]

Just found out I've been capped, I asked why considering I'm on option 3 unlimited and by my reckoning have only downloaded around 20g, they say they will look into it ????..

[THEGAME]

Well i have send this to the isp just need to wait see what they say.

[RecQuery]

Any updates? I'm sure wholesale has either a 24 hour resolution agreement.

[boxer]

and i live quarter of A mile outside wick thats with orange ps thats on there £19.99 per month

[RecQuery]

I use to only think this problem was happening to me, since my ISP is going out of business and someone else is taking over their customers so I was reluctant to do anything, I still can't contact Tech support because of this, however since reading this it might be something deeper.

I've been testing this more the past few days, got some friends on BT Wholesale ADSL to test it from around the country. They're all in the 20ms to 30ms range.

I've reset the router, changed IP, used different OSes, logged in as the BT test user and tested against the one site you have access to - all at a variety of times.

I've pinged and traced the route to my ADSL gateway from my own hosts, from my VPS (8ms) from inside the JANET network (14ms); I know some of the test locations are closer to the core but everything seems to get a faster, better response from my gateway except me and it never use to be like that.

I've noticed also, random disconnects. Nothing too frequent but when they happen it can be anywhere from a couple of minutes to a few hours until I'm back up.

Again if anyone from Thurso or Inverness would like to test and post results I'd welcome them.

--------------------------
Me to my VPS, Windows host
--------------------------
Tracing route to <my site> <My servers IP>
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  discworld.house.local [192.168.1.1] 
  2    58 ms    56 ms    58 ms  78-33-35-106.static.enta.net [78.33.35.106] 
  3    59 ms    57 ms    58 ms  gi8-20.212.mpd01.lon02.atlas.cogentco.com [149.6.148.105] 
  4    58 ms    56 ms    57 ms  te4-2.mpd02.lon01.atlas.cogentco.com [130.117.1.17] 
  5    66 ms    65 ms    63 ms  te2-1.ccr01.man01.atlas.cogentco.com [130.117.3.166] 
  6    62 ms    61 ms    63 ms  149.6.11.38 
  7    65 ms    63 ms    64 ms  bl1-1.bytemark.co.uk [89.16.188.33] 
  8    74 ms    63 ms    64 ms  <My hostname> <My servers IP> 
Trace complete.

------------------------
Me to my VPS, Linux host
------------------------
<My username>@vimes(~)$:sudo traceroute -T <My site>
traceroute to <My site> (<My servers IP>), 30 hops max, 60 byte packets
 1  discworld.house.local (192.168.1.1)                        00.769 ms  01.111 ms  01.495 ms
 2  78-33-35-106.static.enta.net (78.33.35.106)                59.238 ms  60.527 ms  63.648 ms
 3  gi8-20.212.mpd01.lon02.atlas.cogentco.com (149.6.148.105)  67.077 ms  69.772 ms  62.426 ms
 4  te4-2.mpd02.lon01.atlas.cogentco.com (130.117.1.17)        55.834 ms  57.778 ms  60.988 ms
 5  te2-1.ccr01.man01.atlas.cogentco.com (130.117.3.166)       60.348 ms  63.307 ms  65.414 ms
 6  149.6.11.38 (149.6.11.38)                                  69.580 ms  64.418 ms  66.343 ms
 7  bl1-1.bytemark.co.uk (89.16.188.33)                        68.289 ms  64.290 ms  67.909 ms
 8  <My hostname> <My servers IP>                              74.208 ms  62.143 ms  63.342 ms

-------------------------
My VPS to my ADSL gateway
-------------------------
<My username>@cameron(~)$:sudo traceroute -T 78.33.35.106
traceroute to 78.33.35.106 (78.33.35.106), 30 hops max, 40 byte packets
 1  openmoko.truebox.co.uk (89.16.175.1)                   0.577 ms  0.530 ms  0.524 ms
 2  vlan858.cr01.man.bytemark.co.uk (89.16.188.2)          1.032 ms  1.032 ms  1.026 ms
 3  gi2-25.man.core.enta.net (212.121.34.72)               7.817 ms  8.064 ms  8.073 ms
 4  te5-2.telehouse-north0.core.enta.net (87.127.236.109)  7.753 ms  7.775 ms  8.011 ms
 5  te4-4.telehouse-north.core.enta.net (87.127.246.121)   8.023 ms  8.024 ms  8.020 ms
 6  te5-3.telehouse-east2.core.enta.net (87.127.236.37)    7.982 ms  7.853 ms  7.824 ms
 7  te4-4.telehouse-east.core.enta.net (87.127.236.97)     7.786 ms  7.718 ms  7.863 ms
 8  78-33-35-106.static.enta.net (78.33.35.106)            9.113 ms  8.896 ms  8.959 ms

[THEGAME]

Just got this from isp what a joke .
Looking at the results you have provided, It will be tricky for us to progress this with BT. Unfortunately, BT would consider response times of upto around ~150ms, and up-to 4% packet loss to UK locations as 'within limits' - and as such they would not look into the problem.

I can appreciate that this isn't what you want to hear, however it is the case that the performance you are experiencing would not be considered to be a fault.

[RecQuery]

Heh yeah that sucks, I thought they might say that but it usually depends on the ISP, some of them will book it out with BT Wholesale others won't. Did they atleast do an intrusive Whoosh test on the line or check the radius logs for random disconnects?

I've been getting random disconnects myself so I might try to book it out as that when my new ISP gets everything settled.

One thing you could try, is to every so often disconnect from the microfilter, cause yourself to go out of sync, keep doing this for a few days then call your ISP and report that. Then when they do some deeper tests they might notice something.

[Connor.]

Best getting an average result over the course of a week, during the day, late at night and then on weekend peak times.

I would complain to your ISP if your speed is less than that you're paying for.

[FutureMix]

My ISP has done further checks and will ask BT to check once i confirm it is not my hardware etc. If BT check and find out it is something in my house they will charge me £144.00. PFFT!!

[RecQuery]

Yeah thats an old tactic, I've tried 5 different routers, microfilters and rj22 cables at this point.

Like I've said about five times now I would like to see results from Thurso and Inverness or just another exchange in the area. So if anyone has any friends ask them.

Also anyone else having the disconnects?

[THEGAME]

its a joke allright u pay for a service and u dont get what u pay for,id see the point if my ping was allways high but no, for yrs its been between 24 to 28 ms.

[THEGAME]

well my ping is back to normal now, is any others the same at last after few months.:P

[cesare]

Pinging jolt.co.uk [84.234.17.86] with 32 bytes of data:
Reply from 84.234.17.86: bytes=32 time=49ms TTL=121
Reply from 84.234.17.86: bytes=32 time=50ms TTL=121
Reply from 84.234.17.86: bytes=32 time=49ms TTL=121
Reply from 84.234.17.86: bytes=32 time=48ms TTL=121

Ping statistics for 84.234.17.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 50ms, Average = 49ms

[NickInTheNorth]

I know that for reasons best known to yourself you only want to know if others in Wick are seeing the same response times, but decided it would be good for you to have a comparison time from thurso too

Pinging jolt.co.uk [84.234.17.86] with 32 bytes of data:
Reply from 84.234.17.86: bytes=32 time=46ms TTL=114
Reply from 84.234.17.86: bytes=32 time=46ms TTL=114
Reply from 84.234.17.86: bytes=32 time=47ms TTL=114
Reply from 84.234.17.86: bytes=32 time=46ms TTL=114
Reply from 84.234.17.86: bytes=32 time=46ms TTL=114
Reply from 84.234.17.86: bytes=32 time=47ms TTL=114

Ping statistics for 84.234.17.86:
Packets: Sent = 6, Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 47ms, Average = 46ms