RG Macdonald Wick

[herenow]

Got pies from the bakery for lunch, have to say they were disgusting, the pie was sour you could actually smell they were off let alone taste them. You would think in this day and age with health and safety and food hygene being so strict this would not happen.

forgive me if im wrong but it cant be hard to remove an item from the shelf once it is past its best, rather than selling it to some poor customer who was just looking for a bite of lunch.

I have to say its not great when you buy something and its off!!

[sjr014]

You should have taken it back and im sure they would have been very apologetic and given you your money back.

I have 2 say i love Macdonalds my fave bakery! Would highly reccomend, loved their steak mince pies but they dont do them all the time! Jam n cream turnovers! God im getin hungry just thinkin bout it!

[loganbiffy]

That's such a shame, RG's is usually a terrific beakery, best in the county for sure and this is coming from someone who lives in Thurso!

We had steak pies today and they were lovely!

[herenow]

im not debating they are an ok bakery, this is even more reason for them not to sell "off" food and try and keep up their so called good reputation!

[poppett]

Two christmasses ago I got a madeira cake from MacDonald`s which had been wrapped before it was completely cold and it went mouldy. I phoned to tell them in case they had others similar which an old person may buy and not notice. They were fully apologetic and delivered a large box of goodies as compensation.

I am sure they did not intend to sell you an "off" pie, and if it was that bad you would have smelt it in the shop.

[Liz]

Did you take the pie back to McDonalds and let them know there was a problem?

I am sure they would have resolved the matter so it doesn't seem fair coming onto a public forum to complain.

[hotrod4]

To be fair as business' get "bigged up" all the time its only fair if something goes wrong that they get "Bigged down" too?

Personally i would have contacted them first and if i got no joy or unenthusiastic service I would then post all about it for all to see. My philosophy is give someone a chance to fix it, if they dont fix it woe betide them!!!!
Just for the record if you could smell it was off why didnt you take it back immediately,rather than take it home etc?

I buy regularly from them and must admit havent had a bad thing from them,thats not to say it doesnt happen,we are all only human after all.

[wifie]

To be fair as business' get "bigged up" all the time its only fair if something goes wrong that they get "Bigged down" too?

Personally i would have contacted them first and if i got no joy or unenthusiastic service I would then post all about it for all to see. My philosophy is give someone a chance to fix it, if they dont fix it woe betide them!!!!
Just for the record if you could smell it was off why didnt you take it back immediately,rather than take it home etc?

I buy regularly from them and must admit havent had a bad thing from them,thats not to say it doesnt happen,we are all only human after all.

I think hotrod has made a very good point - no point dissin a place if there could have been a perfectly good reason for the error - as he said we are all human. In the current economic climate I think we all have to try and help each other instead of just slag off!

[dolly]

I have always gone to MacDonalds Bakery and i have never had anything bad from this bakery.The staff are extremly helpfully.The produce is always to a high standard and whats more the staff all wear hats or hair nets.I know the recommendations page is for good and bad critism but in all fairness i personally would have gone back and complained not posted it on an internet forum. Keep the good work up Macdonalds!!!!!

[igglepiggle]

i think they are a good bakers, i got my youngest son his cake from there rather than the thurso bakers. I usually pop in when we are through.

[herenow]

Okay lets get things straight before i start, i did not say they were a bad bakery!! This is a recommendations page where you comment on things, either bad or good!!

I did return the pie and was looked at as if i had two heads hence the reason for posting it on the org!!

I dont make a habbit of sniffing my food before buying it, and dont expect i should have to!!

The pie was off! i thought i had a right to comment on this.

[herenow]

Also if my memory serves me right this is not the first negative thread i have read regarding this bakery!!

SO WE ALL HAVE RIGHTS TO AIR OUR VIEWS! and experiences,

[bothyman]

I did return the pie and was looked at as if i had two heads hence the reason for posting it on the org!!


.

If you had mentioned this in your first post people would have understood why you posted it.
But it did sound like you were having a rant on the org, rather than take it back and complain.
I've got to admit I would have probably done the same as you.

[wifie]

Okay lets get things straight before i start, i did not say they were a bad bakery!! This is a recommendations page where you comment on things, either bad or good!!

I did return the pie and was looked at as if i had two heads hence the reason for posting it on the org!!

I dont make a habbit of sniffing my food before buying it, and dont expect i should have to!!

The pie was off! i thought i had a right to comment on this.

Thank you for your further explanation. After they looked at you like you had two heads tho did you get a fresh pie?

[winnie]

Thank you for your further explanation. After they looked at you like you had two heads tho did you get a fresh pie?

what shop did you get it from and where did you go back to as i spoke to a few of the girls there and they new noyhing of it and if you went back they would no as brian would of told them all to see what is going on

[J7]

Ive also had a bad experience with a cake from here and don't make a habbit of smelling the bag my purchase is placed in before leaving the shop and certainly would not waste my petrol taking it all the way back to the shop living 10 miles outside the town.
Your correct to voice your opinion!

[snowflakes400]

I totally agree with j7 everyone is entitled to their own opinion,there is lots of threads on this forum about local businesses both good and bad comments,herenow is quite right to express their opinion ,plenty people come on here and rant about the service in argos etc so if you have a recommendation whether good or bad you are in your rights to put it on here.

[BRIE]

what shop did you get it from and where did you go back to as i spoke to a few of the girls there and they new noyhing of it and if you went back they would no as brian would of told them all to see what is going on

seems a bit odd! surely they would remember they dont get many complaints, odd that HERENOW hasnt replied to this either??

[carson]

Vote with your feet herenow...don't go back!
Substandard foods are not acceptable. I find it inexcusable that most of the replies to this post are gathering support behind the business...There is NO excuse for sour food being served to the public. I wonder if they would be backing the bakery if someone had died as a result of consuming a bacteria laden pie? Please remember this is food we are talking about.. no second chances should be given!
And what's so great about mass produced 'baking' containing colours, preservatives, hydrogenated vegetable fat and powdered egg?? It should be called a chemisty lab not a bakery! Home bakery...I think not!
Thank you!

[George]

No what's 'ODD' is the fact that you feel the need to spend your time writing on to doubt Herenow regarding their complaint, whether this person went back, complained, shouted the shop down, it's not really the issue here is it, this person bought and paid for a 'sour' pie, again it's a public forum, personally I couldn't care less if the staff 'REMEMBER' them, I assume it's a busy place but no excuse for stale produce on sale!
There's plenty businesses has bad criticism on here, are you going to check up on all the complaints...Didn't think so!