Sinclairs Bar

[Whitewater]

Julia your post was not a recommendation but a criticism. Free speech is all very well and good when used in the correct context. You may have had an unfortunate experience at Sinclairs but not to let the staff know in person immediately is unacceptable. If you had informed the staff there and then I am sure they would have been more than happy to deal with your complaints. Both Simon and Sue are very disappointed in the way you have gone about your complaint and would have liked to have known in person rather than hearing it from the public.

Since your initial opinion on the forum I have spoken to Simon who informs me that to date he has already replaced 5 toilet seats @ £20 each, an actual toilet, and further seats are on order. It really is terrible in this day and age that people have very little respect for property. In fact, within the first week of his replacing the pub seating it was burned in a number of places. The carpets have been cleaned professionally on 3 occasions and the toilets are actually cleaned twice daily. The hand drier has been ripped off the wall on six occasions and this has now been replaced by hand towels. I sincerely hope he doesn't have the same problem as the hospital with a £12,000 plumbing bill should the towels be disposed off in the toilets!

As all the food is homemade and very popular should your choice happen to have run out during service it is nigh on impossible for the staff to make a fresh batch.

I hope this has answered your criticisms and that this is now the end of the matter.

[Setanta]

I think the use of this forum to debase a place on a singular experience is quite unacceptable. If this is the general norm then I am amazed at how busy this pub is. It would seem that there is a lot of people from Wick and the surrounding area that are gluttons for punishments. Maybe it’s because life is too good to them and they have far too much money that they feel the need to go somewhere and upset themselves daily?
Or is the real reason that Sinclair’s is so busy with food down to the fact that they serve good, fresh meals daily?? I know which one makes sense to me.
Another comment that was totally uncalled for was the one about it being the roughest pub in town.
That is total baloney, at weekends there can be up to 300 people in the place and no fights will be witnessed. Don’t get me wrong with that number of people gathering together there can be some rumpus but it is very rare. The security staff in the place make sure trouble makers don’t even gain access.
Problems do arise when in such a busy premises and in general it is appreciated greatly when a customer approaches a member of staff to let them know that something is amiss. By doing so the problem can be rectified sooner rather than later.
Sinclair’s is imho the most popular public house in Wick and for it to get such a bashing here like this is uncalled for.

[Sandra_B]

Maybe they should hire more staff and buy another corkscrew?

[wicker]

I think sinclairs is the best place to eat in caithness at moment, all the food is prepared from fresh and non microwaved crap (the lasagne is to die for). The place is clean and staff are friendly in my opinion but also have to admit i do find the toilets are not the best but it doesnt spoil my opinion of the place and shall continue to go there.

[Julia]

Julia your post was not a recommendation but a criticism. Free speech is all very well and good when used in the correct context. You may have had an unfortunate experience at Sinclairs but not to let the staff know in person immediately is unacceptable. If you had informed the staff there and then I am sure they would have been more than happy to deal with your complaints. Both Simon and Sue are very disappointed in the way you have gone about your complaint and would have liked to have known in person rather than hearing it from the public.

I made it plainly obvious to the member of staff serving me, no apology was given or even a single comment made by him for the state of the place, he appeared he couldn't of cared less. I had to take my daughter out to the bar from the toilet to get a clean napkin to dry her hands on.

The only time he actually spoke was to say there was no corkscrew (he made no attempt to even look for one) and to say the lasagne was finished (that's why we were there as it's the best lasagne in town!). A simple "we are short-staffed" would of explained a lot.

I don't know about it being the roughest bar in town either, but I do know that my last visit there socially on a friday night which was some months ago, a fight broke out and it was the lead singer of the band playing that threw the first punch, the bouncers soon got on top of things literally but by then quite a bit of blood was on the dancefloor.

Next time I will keep my opinion to myself.

[Sandra_B]

Julia said she had talked to the staff at the time, obviously it did no good. Why is she not to say what she feels? Is there a chosen few at Caithness.org who are entitled to opinions?

[Karaoke Queen]

Julia, you keep posting your opinions! I like to hear peoples opinions on various things, good or bad.

You're entitled just like everyone else!

[connieb19]

Julia, you keep posting your opinions! I like to hear peoples opinions on various things, good or bad.

You're entitled just like everyone else!

I agree Julia. People have been rather harsh here, All you did was give your opinion. The only way to see any improvements is to be honest...

[wicker]

if it was thursday night then thats my fault cos i took the last portion of lasagne and it was gooood mmm :-)

[golach]

Next time I will keep my opinion to myself.

You keep posting your opinions Julia, maybe it was a one of, but hopefully some kind hearted reader will tell the Management of the pub and things will improve

[angela5]

You keep posting your opinions Julia, maybe it was a one of, but hopefully some kind hearted reader will tell the Management of the pub and things will improve

I agree don't stop posting your opinions what else is the messageboard for?
good and bad opinions count.

[cookie]

Julia the next time you want to go out for a meal why don't you try Wetherspoons where you will get plenty FROZEN lasange and your child has no freedom except to sit in a cubbie hole from entry to exit !!!

[shrek_donkey]

Julia the next time you want to go out for a meal why don't you try Wetherspoons where you will get plenty FROZEN lasange and your child has no freedom except to sit in a cubbie hole from entry to exit !!!

Julie was just giving her opinion whats wrong with that like you me and everyone else we are all entitled to do this. Its not her fault when she was in sinclairs that it was'nt up to scratch it is the staff that are responsible for the day to day running of the place and don't forget the customer is always right.

[Julia]

Thanks everybody for you really kind and supportive comments. If I ever am in that situation again I will make sure I pass my comments on to the 'management' of the establishment first before I make any public opinions.

No thanks however to the person who lowered my reputation here on Caithness.org for expressing my own personal opinion and experience.

Wicker - yes it was Thursday night and yes you must of ate my lasagne LOL

[js6unn@aol.com]

id far rather go to wetherspoons where the kids are confined to an area. the last time i was in sinclairs for lunch was the first and last time!! Full of young mothers drinking and letting kids run wild. had one kid at our tabe pinching food off our plate!!! not funny!!!

[angela5]

id far rather go to wetherspoons where the kids are confined to an area. the last time i was in sinclairs for lunch was the first and last time!! Full of young mothers drinking and letting kids run wild. had one kid at our tabe pinching food off our plate!!! not funny!!!

That is bad news if you canna have a meal in peace.

[spiggie]

I think sinclairs is the best place to eat in caithness at moment, all the food is prepared from fresh and non microwaved crap (the lasagne is to die for). The place is clean and staff are friendly in my opinion but also have to admit i do find the toilets are not the best but it doesnt spoil my opinion of the place and shall continue to go there.

best place to eat in caithness...... i DONT think so!! are you not taking into consideration all the other hotels and places that prepare fresh food..

[wicker]

In my personnal opinion its my favourite place to eat then if that sounds better, dont get me wrong have enjoyed other places also but im just addicted to sinclairs lasagne

Best place to eat then is upperdeck for a steak mmmm again in my personnal opinion

[angela5]

The best place for lasagne has got to be the Portland Arms.

[Whitewater]

id far rather go to wetherspoons where the kids are confined to an area. the last time i was in sinclairs for lunch was the first and last time!! Full of young mothers drinking and letting kids run wild. had one kid at our tabe pinching food off our plate!!! not funny!!!

Surly when children are in licenced premisis they are the responsibility of their parents not the proprietor.