Yup... I reckon it's down to overheads. The kind of shop that is bothered about whether they have good staff will also be the kind of shop who pay that bit more to make sure they keep the good staff. They are undercut by the shops that just don't care enough to raise their overheads. They go out of business. There's one less shop with good staff.
I still say thanks to everybody who serves me, even though quite often it will earn me a bemused look. People down here in the sunny south aren't used to good manners at all...
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