Originally Posted by
Bobinovich
I'm with Nick on this - BT control the lines and exchanges up here so if you want to talk to the organ grinder, rather than one of his monkeys, you're best sticking with BT. Yes they're more expensive than most but one call (once you've found the right department to contact) is usually sufficient to resolve a problem.
Oh please tell me how to find the right department when something goes wrong. I usually give up when I find I'm getting stock answers and the person the other end is reading from a script. Just occasionally I've spoken to someone who understands but it's only by luck and persistence.
The early bird may get the worm, but the second mouse gets the cheese.
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