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Thread: Administrator - 6 week contract

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    Default Administrator - 6 week contract

    Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

    We are currently working with our client, a leading provider of technology, administration, processing and payments services who has a new opportunity for a Administrator to join their team in Caithness on a 6 week contract.

    Working in a busy office environment the successful candidate will be given the opportunities to learn new skills.

    The successful candidate will be responsible for providing administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained.

    Core Duties/Responsibilities

    • Provision of administration service to customers as per SLA
    • Maintenance of up to date records for department, checking the integrity of customer data
    • Processing of a wide range of routine and non-routine documentation within defined procedures
    • Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
    • Drafting of non-standard correspondence in response to customer enquiries

    • Carrying out projects and ad-hoc activities as determined by Team Leader

    Skills, Knowledge & Experience

    • Administration / Customer Service experience
    • IT Literate - Excel

    Core Competencies

    • Educated to GCSE or Equivalent in Grade C or above in English and Maths is essential
    • Excellent attention to detail and capable of following defined processes and procedures
    • Superior communication skills: written and oral
    • Strong desire to deliver exceptional customer service
    • Ability to process high volumes of work accurately
    • Excellent ability to develop positive and productive working relationships
    • Good IT skills and a willingness and aptitude to learn a variety of systems

    Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery in some of its services be deemed to operate to act as an Employment Agency or an Employment Business.

    T / 01344471068
    E /
    Last edited by Bill Fernie; 08-Feb-19 at 10:34.

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