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Thread: Administrator - 6 week contract

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    Default Administrator - 6 week contract

    Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 out sourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interimand temporary resources.

    We are currently working with our client, a leading provider of technology, administration, processing and payments services who has a new opportunity for an Administrator to join their team in Caithness on a 6-week contract.

    Working in a busy office environment the successful candidate will be given the opportunities to learn new skills.

    The successful candidate will be responsible for providing administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained

    Core Duties/Responsibilities

    Provision of administration service to customers as per SLA
    Maintenance of up to date records for the department, checking the integrity of customer data
    Processing of a wide range of routine and non-routine documentation within defined procedures
    Resolving customer inquiries(oral and written) based on competent working knowledge of the customer requirements [and case history]
    Drafting of non-standard correspondence in response to customer inquiries

    Carrying out projects and ad-hoc activities as determined by Team Leader

    Skills, Knowledge & Experience

    Administration / Customer Service experience
    IT Literate - Excel
    Core Competencies

    Educated to GCSE or Equivalent in Grade C or above in English and Maths is essential
    Excellent attention to detail and capable of following defined processes and procedures
    Superior communication skills: written and oral
    Strong desire to deliver exceptional customer service
    Ability to process high volumes of work accurately
    Excellent ability to develop positive and productive working relationships
    Good IT skills and a willingness and aptitude to learn a variety of systems

    Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery in some of its services be deemed to operate to act as an Employment Agency or an Employment Business.

    T / 01344471068
    E / caroline.balnave@alexmann.com
    Last edited by Bill Fernie; 09-Jan-19 at 15:14.

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