Ramscraigs Boarding Kennels.

[Tyke]

Nope, it appears that the last person who stated he had raised an order number to have the phone re-connected was lying and no such order has been raised. I now have a concrete complaint job number and someone will contact me shortly.

If no one contacts me before Monday all I have to text this person and I will immediately be updated.

From what i am told all the call centres abroad are being closed and returned to the UK, Therefore the lack of co-operation is understandable but very annoying and frustrating.

have you been put back on the phone yet

[Tyke]

For today's update, I have just been promised that my old phone number will be re-connected within 48 hrs and I have a job number and a new complaints number and the moon is made of cheese. We wait with bated breath.

[Goodfellers]

I understand the BT call centre in Thurso is taking on 3 new staff, that should help...

https://www.theguardian.com/business...n-call-centres

[Tyke]

Pure, dead, brilliant, problem solved.

I understand the BT call centre in Thurso is taking on 3 new staff, that should help...

https://www.theguardian.com/business...n-call-centres

[Tyke]

Well guess what people the moon is definitely not made of cheese. Still without my old phone although they did give me a completely different number from the one I wanted reconnected. How difficult can it be, one engineer pulls one plug out and puts my old one back. Wonder if I could break into the telephone depot and do it myself and now not only am I getting charged for my new land line but I also am still paying for my original number. BT do not have a dedicated complaints department, they really need to get their act together.

For today's update, I have just been promised that my old phone number will be re-connected within 48 hrs and I have a job number and a new complaints number and the moon is made of cheese. We wait with bated breath.

[Tyke]

We are back, business phone number restored and taken 12 bookings in the last hour. 01593 731305 has come home to roost.

With grateful thanks to local Highland Councillor Gillian Coghill, Will Clark of the local rag and a very nice chap from the chairman's office of BT we are back in business.

Next compensation, wonder what odds the bookie would give me on that.

Well guess what people the moon is definitely not made of cheese. Still without my old phone although they did give me a completely different number from the one I wanted reconnected. How difficult can it be, one engineer pulls one plug out and puts my old one back. Wonder if I could break into the telephone depot and do it myself and now not only am I getting charged for my new land line but I also am still paying for my original number. BT do not have a dedicated complaints department, they really need to get their act together.

Thanks to my clients for being so patient.