Hermes!!!!

[rubber_duck]

I waited in all day on Thursday for Hermes to pick up a parcel I was returning, only for nobody to turn up. When I phoned to arrange another day for it to be picked up I gave the woman my address. I had a feeling she didnt even take note, so I asked her if she could repeat back to me the address I had just given her. She said no, due to data protection she couldnt tell me the address I had given. I hope I dont waste another whole day waiting in for them and there's no other way of returning the parcel.

[poppett]

Contact the company you are trying to return the parcel to. Explain the situation and they will send or email you a printable reply paid label to return your item via Royal Mail. I have had to resort to this on a number of occasions and it works every time.

[rubber_duck]

Contact the company you are trying to return the parcel to. Explain the situation and they will send or email you a printable reply paid label to return your item via Royal Mail. I have had to resort to this on a number of occasions and it works every time.

Thanks for that Poppet.

[Ficam12]

Waiting on another package since before Christmas. Been told by Hermes i will get it tomorrow. Well, you justy never know perhaps there have been New Year Resolutions made and i will actually receive it but i won't hold my breath. If it goes to the wrong address again I will go spare!

My heart drops when I discover Hermes are couriers for any of my orders. Twice now, parcels have been left in our blue recycling bin. They had to climb a wall to get to our bin! And my daughter had a package left in her blue bin when it was out for collection! Just caught it before the bin lorry came. I actually took a picture of the card they left to say the package was in the blue bin. Unbelievable!

[aidipi]

Still waiting!!!!!

[rubber_duck]

I waited in all day AGAIN yesterday for hermes, only for them not to arrive. Pick up scheduled again for next week.

[poppett]

Hermes have just thrown an parcel in my open door. Did not get to window in time to see who delivered it but did see the tail end of a MacRitchies van disappearing down the hill. It had been out for delivery since Friday last week having been collected in Inverness at 0500 that morning. Appreciate they don`t all deliver on a Saturday, but this is Wednesday!

Parcel has been torn open (possibly to carry it by). Am waiting for a friend with a camera to take pictures of package before we open it as I am sure by weight some of the contents are misssing.

I have ordered from this company many times before and parcels have always arrived on the specified date by Royal Mail, in good condition.

I will certainly check again before I order how it will be dispatched.

[aidipi]

Still no delikvery!!! Does anyone have the wick number for MHD please? I have called the Inverness Branch two days ago and was told it would be here yesterday.
I am really getting desperate now.

[aidipi]

Still Waiting!!!!