I waited in all day on Thursday for Hermes to pick up a parcel I was returning, only for nobody to turn up. When I phoned to arrange another day for it to be picked up I gave the woman my address. I had a feeling she didnt even take note, so I asked her if she could repeat back to me the address I had just given her. She said no, due to data protection she couldnt tell me the address I had given. I hope I dont waste another whole day waiting in for them and there's no other way of returning the parcel.