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Thread: Vodafone problems in Thurso

  1. #1
    Join Date
    Sep 2004
    Location
    Garageland
    Posts
    550

    Default Vodafone problems in Thurso

    Has anyone managed to contact Vodafone for a timescale for repair? Nothing helpful on their website and forum won't let me log in, also not getting a response to tweets I've sent them. Have no other phone so can't call them. Thanks

  2. #2
    Join Date
    Mar 2007
    Location
    Thurso
    Posts
    2,864

    Default

    I use the chat option on their bill payment page under "contact us". The latest report is that the problem will be resolved by 16.30 tomorrow. Anytime I have contacted them in this way, always asking for an email copy of the transcript when the issue is resolved I go back onto chat and they arrange compensation for the downtime.
    Making tomorrow`s memories today

  3. #3
    Join Date
    Sep 2004
    Location
    Garageland
    Posts
    550

    Default

    Thanks for that Poppett, fingers crossed!!

  4. #4

    Default

    For those that don't want to waste an hour of their life on online chat - latest update is it will be fixed in the next 24-48 hours, allegedly...
    Compensation will be provided in the form of line rental returned for the days you have not had service and nothing else - not worth the hassle of contacting them imho and taking your business somewhere else in the future might be a better alternative

  5. #5
    Join Date
    Mar 2007
    Location
    Thurso
    Posts
    2,864

    Default

    I got caught out before not contacting them to say there was a problem and they refused to refund line rental for the downtime on the three phones. The chat only took a few minutes, there was no debate, just statements of fact.

    My signal is back now, hope it will stay that way longer than it did on Christmas Eve.
    Making tomorrow`s memories today

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