Originally Posted by
cptdodger
That's how I could do that job, because in a small way I could make a difference. As for working for another call centre, maybe not !! I will say though, what did teach me a valuable lesson is having had to deal with the Child Support Agency for over twenty years. It taught me, if I ever said to one of my complaints customers that I would phone them, I made sure I did, even if I did'nt have an update for them, I can't tell you how many times the CSA said they would contact me and did not bother over the years, and how frustrating that was. Another thing it taught me, was not to lose my temper with the person I was speaking to at any call centre, I happened to phone (especially the CSA !) because at the end of the day, it's not the individuals fault, it's the companies, they are just trying to earn a living like I was at BT, and believe you me I was at the receiving end of some irate calls, but I came to understand they were annoyed at BT (and trust me, I could not blame them) and not me personally!
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