Problem viewing a website.

[Tiger Jones]

I visit a 3D graphics website regularly but the pages won't render properly. It used to work just fine but, since I reformatted my hard drive a few months ago, it hasn't.

It's the only site I have problems with (that I've noticed!).

The text comes up and some of the graphics but not others.
The links come up but not in the proper format. The links also disappear when I roll the mouse over them. The only way I can get them to remain (hence clickable) is to switch off page style.

There are many java errors but I don't know how to fix them. As I say, I have no problems elsewhere.
I've tried Firefox, Internet Explorer and Opera - all with the same result.

Not sure how to procede - any help would be appreciated.

Can supply the website URL and screenshots of before (saved pages when it was working) and after (now).

Thanks.

[Bobinovich]

Have you updated to the latest Java, Flash, etc. or any other necessary technology to view the site? Does the site FAQ recommend any versions which you might have had on your pre-wiped PC, but may not have since updated to?

The URL of the site would be handy - the relevant technologies could then be determined before making a more accurate diagnosis.

[blueivy]

I visit a 3D graphics website regularly but the pages won't render properly. It used to work just fine but, since I reformatted my hard drive a few months ago, it hasn't.

It's the only site I have problems with (that I've noticed!).

The text comes up and some of the graphics but not others.
The links come up but not in the proper format. The links also disappear when I roll the mouse over them. The only way I can get them to remain (hence clickable) is to switch off page style.

There are many java errors but I don't know how to fix them. As I say, I have no problems elsewhere.
I've tried Firefox, Internet Explorer and Opera - all with the same result.

Not sure how to procede - any help would be appreciated.

Can supply the website URL and screenshots of before (saved pages when it was working) and after (now).

Thanks.

Hi TigerJones,

I agree with Bobinovich that the URL would be handy.

If it's Java based it could simply be the Java version you're using. I know they are all meant to be backwards compatible, yada yada yada, but my experience has taught me that they're not. It could also be that the site may require MS Java and not Sun's (sounds a little unlikely but I have had this happen before believe it or not! MS Java is no longer supported or developed but the last time I checked it was still available for download!)

Does the site mention a particular version of Java?

As the Java app is separate from the browser the problem will occur in every browser you use.

[Tiger Jones]

Hi guys, thanks for the response.

I'm using J2SE Version 5 Update 6. Also tried update 2. It definitely worked when I had update 2 installed before the reformat.

The website is:

http://www.daz3d.com

Couldn't find anywhere that indicates which version of Java to use etc.
I've tried asking in the forums to little avail.

[blueivy]

Hi guys, thanks for the response.

I'm using J2SE Version 5 Update 6. Also tried update 2. It definitely worked when I had update 2 installed before the reformat.

The website is:

http://www.daz3d.com

Couldn't find anywhere that indicates which version of Java to use etc.
I've tried asking in the forums to little avail.

Hi TigerJones,

Is there a particular page where the Java is used?

All of the pages I went through used nothing but Flash. The links at the left only use CSS hich is probably why turning off the page style fixes that problem. I would suggest that you check that you don't have a user defined CSS style applied to the pages, however if it's causing the problem in multiple browsers that can't be the solution.

Are you using a proxy or firewall that monitors/filters HTTP traffic?

[Tiger Jones]

Hi TigerJones,

Is there a particular page where the Java is used?

All of the pages I went through used nothing but Flash. The links at the left only use CSS hich is probably why turning off the page style fixes that problem. I would suggest that you check that you don't have a user defined CSS style applied to the pages, however if it's causing the problem in multiple browsers that can't be the solution.

Are you using a proxy or firewall that monitors/filters HTTP traffic?

Hi Paul.

Here's the error report that IE generates...

That window pops up each time I roll over the links.

As far as I'm aware, I don't have user defined CSS on any pages.
I don't use a proxy and disabled firewall.

[blueivy]

Hi Paul.

Here's the error report that IE generates...

Attachment 523

That window pops up each time I roll over the links.

As far as I'm aware, I don't have user defined CSS on any pages.
I don't use a proxy and disabled firewall.

Hi TigerJones,

I'll need to wait until the error.jpg attachment is approved before I can look at it. Will get back to you then.

[Tiger Jones]

Same grab uploaded to a hosting site...

[blueivy]

Same grab uploaded to a hosting site...

Hi,

What error does Firefox give you?

This is a weird one and I suspect it's some corruption somewhere that's causing it. However the problem occurring in more than one browser is complicating the issue!

[Tiger Jones]

Hi,

What error does Firefox give you?

I knew I forgot something

Firefox error:

Warning: Unknown property '-adbe-g'. Declaration dropped.
Source File: http://www.daz3d.com/
Line: 0

It comes up with several of those, the only thing that changes is the '-adbe-g' part - it is also '-adbe-c'

[blueivy]

I knew I forgot something

Firefox error:

Warning: Unknown property '-adbe-g'. Declaration dropped.
Source File: http://www.daz3d.com/
Line: 0

It comes up with several of those, the only thing that changes is the '-adbe-g' part - it is also '-adbe-c'

Got to say this is a toughy.

As the site uses Flash (I can't see Java anywhere) I'm guessing this may be a Flash related issue. That shouldn't explain the problem with the CSS however.

It's going to be a case of trial and error to find out what's causing it.

Can you visit my site and see if you can hover over the links on the left. Before anybody starts jumping up and down about me pimping my website again, the reason I'm asking you to do that is because my site is pure CSS (as is Daz3d) and therefore you should get the same effect. If you know of another pure CSS site, then you can also visit that for the same effect. The purpose is to find out if it's that site or any CSS site that causes the problem.

If my site works okay, then can you uninstall Flash and reboot (just to make sure it's gone) and then try and go back into the Daz3d site and see if it's working for you. It's a shot in the dark to be honest, but it will cut down on the unknowns (as Flash is no longer there). The propblem is also browser independent and the site uses Flash (which is also browser independent).

If you have any evidence that the site uses Java, please let me know. I've been over it a few times and can't see Java anywhere but it's sod's law that I'm either missing it or missing the page that has it.

Also can you show me a screenshot of how the site looks in your browser (ie. when it has problems - you mentioned the text was all over the place for example).

Finally the galleries on that site are fantastic! I'd recommend everybody visit the site to see the effort that's put into it the artwork. Truly amazing.

Anyway, back to the IT ...

[Bobinovich]

I agree BlueIvy some stunning images on that site - the attention to detail is incredible. Thanks to Tiger Jones for revealing this site - I know another fellow designer who's well into his 3D work so will pass it on to him as I'm sure he'll enjoy it.

[Tiger Jones]

Paul, your site works perfectly for me.

Here's a screenshot of how the Daz3D front page looks to me.



I'll go uninstall Flash now and let you know what happens.

[Tiger Jones]

Errrr how does one go about uninstalling Flash? lol

[Bobinovich]

http://www.adobe.com/cfusion/knowled...fm?id=tn_14157

[Tiger Jones]

http://www.adobe.com/cfusion/knowled...fm?id=tn_14157

Thank you.

[Tiger Jones]

If my site works okay, then can you uninstall Flash and reboot (just to make sure it's gone) and then try and go back into the Daz3d site and see if it's working for you. It's a shot in the dark to be honest, but it will cut down on the unknowns (as Flash is no longer there). The propblem is also browser independent and the site uses Flash (which is also browser independent).

OK, uninstalled Flash and the only difference on the Daz site is, I get (unsurprisingly) "Click here to download plugin."

[Colin Manson]

It's not a Java issue, the Menu is CSS and HTML based.

Looks like you aren't getting the style sheet to load for some reason.

[blueivy]

It's not a Java issue, the Menu is CSS and HTML based.

Looks like you aren't getting the style sheet to load for some reason.

Hi Colin,

You're right the menu is CSS and HTML, however the problem is occuring across all browsers. If it was a CSS or HTML rendering problem as you say then you would tend to see it in one browser only. The browsers render the CSS and HTML independently of one another.

If the style sheet isn't loading then it may be a browser problem, but then again you'd expect all other browsers to work okay. If it's a PC or internet connection problem then we'd expect to see that problem on other sites. If it's a problem with that particular site then I, you and others would expect to see it too. It's very possible it could be an intenet connection problem just for this one site restricted to TigerJones which is why I asked if he had a firewall (which would filter/monitor/modify the traffic for all of the browsers) or if he was using a proxy (which could do the same thing). He's using neither of these so it's onto plan B!

What we appear to be looking at is a problem that is occurring across all browsers so we need to look at the common elements across them that could be coming into play.

TigerJones mentioned Java at the start of the thread and even though I can't see any Java on the site, that doesn't mean there isn't any. If there is Java then that is a common element across all of the browsers so it could come into play. Similarly Flash is also common across all of the browsers and the site definitely uses Flash so that also comes into play which is why I asked if he could uninstall it. That would take it out of the picture.

As I suggested above it could well be a site/CSS problem restricted to TigerJones's internet connection or PC. Unlikely but very possible.

It's a weird problem!

[Colin Manson]

There are certain aspects of the operating system which cross (browsers) platform, since it is a weird problem I'd go looking for those issues first.

Not that it aways works.

Java can often cause problems so I can see why you are looking at that but the screen shot just looks familiar (as Niall will tell you I often lose the CSS link when doing forum upgrades )

I think something is stopping the CSS from being loaded on that particular site, possibly a system issue or a software blocking type of action.

Tiger can you try and access the site from this link.

If that gives the same result then try and clear your cache and reload the page.