router & phone problem

[Tugmistress]

Hi folks,
I have a bt voyager 240 router and every time we answer the phone or make a call it is as crackly as you like and a lot of the time the phone call will disconnect the broadband and it takes 3 or 4 attempts for it to connect again.
we have tried replacing the inline filter with no difference, the only thing that gets rid of the crackling on the line is to turn the router off which is a pain in the butt, any ideas?

[Bobinovich]

Hi Tuggs

Are you sure you've got your filters set up correctly? I had a similar problem with a customer just last week and all it required was a quick re-routing of the filters and everything worked fine.

A lot of people don't realise that you can get problems if you have 2 filters both filtering the same line. So if you have a filter on your master socket and then have an extension of it and then another filter at the end of the extension then it could cause you problems.

[jimbews]

Hi folks,
I have a bt voyager 240 router and every time we answer the phone or make a call it is as crackly as you like and a lot of the time the phone call will disconnect the broadband and it takes 3 or 4 attempts for it to connect again.
we have tried replacing the inline filter with no difference, the only thing that gets rid of the crackling on the line is to turn the router off which is a pain in the butt, any ideas?

Is the router plugged into a filter in the master socket?
Bad internal extensions may cause problems.
Also remember that EVERY phone should have a filter.

I have no experience with the Voyager 240, but (if its like other routers I have used) I would hope it has a diagnostic page that gives figures for the signal and noise levels.

The only case I have experienced of this was actually caused by a faulty BT line OR the connection to the ADSL kit in the exchange.

Jim

[Billy Boy]

Hi Tuggs

Are you sure you've got your filters set up correctly? I had a similar problem with a customer just last week and all it required was a quick re-routing of the filters and everything worked fine.

A lot of people don't realise that you can get problems if you have 2 filters both filtering the same line. So if you have a filter on your master socket and then have an extension of it and then another filter at the end of the extension then it could cause you problems.

hi bobinovich,i have the same problem as tuggs and have 2 filters on my line,what is the best way to cure this problem?any help would be most welcome thanxs

[blueivy]

hi bobinovich,i have the same problem as tuggs and have 2 filters on my line,what is the best way to cure this problem?any help would be most welcome thanxs

Hi Mr & Mrs Billy Boy,

What is your phone setup in the house? Do you have a wall socket for each phone with hard wired extensions (ie. the extension is hard wired into the master socket) or do your extensions come out of the master socket (ie. they are plugged in like a phone)?

[Billy Boy]

Hi Mr & Mrs Billy Boy,

What is your phone setup in the house? Do you have a wall socket for each phone with hard wired extensions (ie. the extension is hard wired into the master socket) or do your extensions come out of the master socket (ie. they are plugged in like a phone)?

hi blueivy,our extension comes out of the master socket,

[blueivy]

hi blueivy,our extension comes out of the master socket,

Does the broadband run off this same the extension as the phones or from the master socket?

[Billy Boy]

Does the broadband run off this same the extension as the phones or from the master socket?

yes the broadband comes of the extension

[blueivy]

yes the broadband comes of the extension

Okay, so you have an extension that comes out of the master socket and has a socket or box on the end for the phone and the broadband?

Are there any phones coming out of the master socket or just this extension?

Do you have more than one phone plugged into the extension? If not, plug one microfilter into the socket/box at the end of the extension (not the master socket). Plug your phone into the socket marked phone and the broadband into the socket marked ADSL.

That should be it.

You did mention you had two microfilters. What is the second one plugged into?

[Billy Boy]

Okay, so you have an extension that comes out of the master socket and has a socket or box on the end for the phone and the broadband?

Do you have more than one phone plugged into the extension? If not, plug one microfilter into the socket/box at the end of the extension (not the master socket). Plug your phone into the socket marked phone and the broadband into the socket marked ADSL.

That should be it.

You did mention you had two microfilters. What is the second one plugged into?

out of the extension we have a box which has a filter and the broadband into that,and nothing else,so we just have a phone out of the master socket that also has a filter,i'am sure that it said to put a filter in each socket even a extension,

[blueivy]

out of the extension we have a box which has a filter and the broadband into that,and nothing else,so we just have a phone out of the master socket that also has a filter,i'am sure that it said to put a filter in each socket even a extension,

Hi,

Okay, I understand how it's setup now.

Put a microfilter on the master socket. Plug the phone into the socket marked Phone on this and plug the extension into the socket marked ADSL. That should be it.

Plugging the extension into the ADSL port effectively cut's off it being used for a phone. Therefore if you want to do this in future drop me an email or put a post in here and I can tell you what filters to move.

You really only need to plug a microfilter into every socket if it's hard wired. Where you have a plug in extension you can change things a little.

[Billy Boy]

Hi,

Okay, I understand how it's setup now.

Put a microfilter on the master socket. Plug the phone into the socket marked Phone on this and plug the extension into the socket marked ADSL. That should be it.

Plugging the extension into the ADSL port effectively cut's off it being used for a phone. Therefore if you want to do this in future drop me an email or put a post in here and I can tell you what filters to move.

You really only need to plug a microfilter into every socket if it's hard wired. Where you have a plug in extension you can change things a little.

sorry i've not explend myself very well,the extension is wired into the master socket not plugged into it,i have a filter in the master socket and the phone into that nothing else,the extension has a box which i have a filter in then the broadband into the filter

[blueivy]

sorry i've not explend myself very well,the extension is wired into the master socket not plugged into it,i have a filter in the master socket and the phone into that nothing else,the extension has a box which i have a filter in then the broadband into the filter

Right. I misunderstood when you said the extension was plugged intot he master socket. Hard wired extensions need a filter at every box.

The way you have it setup is correct.

If you're getting crackling or disconnection of the broadband when you pick the phone up it could be down to a faulty filter or a bad line.

[Billy Boy]

thank's for your help anyway blueivy,i've put 2 new filter's on with no joy,been on to bt, which a line test say's eveything is ok,

[newlabeluk]

yeah BT have been tell my sister that for 2weeks now and she's about to drown in replacement filters. JOG exchange is not so hot, methinks

[blueivy]

thank's for your help anyway blueivy,i've put 2 new filter's on with no joy,been on to bt, which a line test say's eveything is ok,

Hi,

What exactly is the problem you're getting (is it identical to Tugmistress)?

[Billy Boy]

i can connect, and the connection can stay on for 5 minutes and cut off, the next time i connect i can stay on for a few hours before the connection drops out, sometime's it wont connect atall, i have replaced the microfilters / router / and even the phone.
BT has done a line check and says everything is ok.

[blueivy]

i can connect, and the connection can stay on for 5 minutes and cut off, the next time i connect i can stay on for a few hours before the connection drops out, sometime's it wont connect atall, i have replaced the microfilters / router / and even the phone.
BT has done a line check and says everything is ok.

You need to take everything out of hte picture (or at least as much as you can) and try it.

Disconnect your phone and all the microfilters. Plug your router into the master socket, if you can, if not leave it where it is and see if it stays connected.

If it doesn't then you need to somehow plug your router into the master socket and see if it stays connected.

• If it does you know it's something in the house that's causing it. You can then try one thing at a time to establish what it is.
• If it doesn't it's either your router or 'behind' the master socket that is causing the problem - the socket and behind is BT's responsibility. You can check if it's the router by trying a different one in your house or trying yours in another house.

It's not going to be straightforward to track down a weird problem such as this. It's very time consuming!

[Ricco]

In addition to the advice that BlueIvy is giving try ringing BT and asking them to increase the gain of your signal because you are using it as a data line. This means that the signal coming through will be strengthened.

[Billy Boy]

it's not the router that's the problem as i got given a brand new one from someone that went wireless and tried that and it's the same,so now bt is comeing out tomorrow to test from my end, hopefully know more then, they were more interested in telling me it would cost £64 plus vat if the problem was in the house but hopefully the problem is with the line