G & M Distribution

[bekisman]

A friend of ours; in her 60's and with a disabled back had a delivery yesterday of two flat pack wardrobes.
Delivered by G & M Distribution.. a youngish lad and an older man each carried one each over their shoulder the 20 yards from the truck to her door.. upon asking where she wanted them, she asked if it was please possible to put them at the top of the stairs, as she had an injured back (this is a one and half storey cottage).. nope, can't be done, they say and left them leaning against the wall in her hall..
OK 'health and safety' I hear? how come they carried one each into the bleeding house in the first place?..
very unimpressed.. Mrs Beks went over later and carried them upstairs for our friend.. wonder who's more the 'man'?

[ashaw1]

Think you might find this is standard practice with a lot of delivery companies, most say they will only deliver to a ground floor room!

[unicorn]

They hit my fence last year and damaged it and neglected to mention it while at my door asking me to move the car cos they had gotten their lorry stuck in an entrance that was never meant for lorries, I did phone to complain but their manager never did call back about it.

[pingu]

I have had to phone them on a couple of occasions the woman that answers the phone could most certainly do with a course on how to be a bit more polite. pingu

[EDDIE]

She should phone up and complain about it.
Ok they might have rules in place for health and safety reason that there company makes them work to but in life with all rules there has to be a degree of sensibility in the decision to abide buy the rules or bend them if the special circumstances like a disabled or elderly person and thats why the driver is at fault in my opinion

[bekisman]

Our friend did contact Argos who used the delivery Company and has just had this:

"Thank you for your e-mail regarding the delivery of your order.

I am very sorry that your order was not delivered to room of your choice. We will endeavour to offer this service on all occasions, however at times the drivers may decline this service if there are any health and safety issue.

On this occasion I feel that this service should have been offered and I have arranged for your complaint to be investigated by our Transport Department who will discuss this with the delivery drivers internally.

Thank you for taking the time to feed back this information and please be assured that this is not the normal service we aim to offer."