gearbox probs

[givemecandy]

Hi, can amyone recommend someone that can work on my transporter t4 gearbox, lost 5th gear, I think it is a syncro problem, cheers.

[Tugmistress]

give Michael a call, 07769 731664

[Stig]

give Michael a call, 07769 731664

I called this number yesterday and got a mouthful about withheld phone numbers and how we don't answer them (which he just did) and then hung up.
Not good business P.R.
Lost my custom to a more accommodating garage.

[Tugmistress]

If you didn't notice stig, at the time you rang we were at CG and they were not sure that i had pleurisy or a blood clot on the lung, so i rather think michael may have been a little stressed out
but as a rule he just passes the phone to me if it is witheld, obviously i could not answer on wednesday.

[MsF]

repeatedly ringing my phone with a withheld number while waiting with my wife (tugmistress) in cg is not the best way to get on my good side but obviously you did not know the situation.
However as i said i do not answer withheld numbers, as far as i am concerned it means some body has something to hide and no i do not want your custom, far better you annoy somebody else.
If you have a problem with this reply you can come to the garage and say so to my face thats the way i work.


Michael
Viking Motors.

07769731664

[Digby]

I can understand Michael having other things on his mind at the time, but to treat potential customers and members of the public in this way, who are spending there hard earned cash on a local business I find it apauling.

Everyone is entitled to have there number withheld, wether it be to stop a past catching up with them or because they are simply looking for privacy.

Running a business you should be thankful for anyone spending there money with you when there is plenty other places doing the same job. Being a new business this kind of comments cant be good,

[Stefan]

my oh's phone number has been withheld (actually comes up as "unknown") since she got a new phone (although old number) and we can't get it sorted. i'd much rather know who rings me but seems impossible in this case.

personally not answering withheld numbers is something i can understand fully. as a business it's not recommend as you will loose a lot of customers who are decent enough folk.

on a personal note to michael: i think you are totally stressed out, taking your wife to hospital with such a serious condition (blood clots are life threatening) isn't what you need when you just started up a business (which i stressful enough). if you need help at the garage give chris a ring (neep has his phone number), he'll give you a helping hand or keep it manned whilst you are fetching parts.

[Mall67]

I can understand Michael having other things on his mind at the time, but to treat potential customers and members of the public in this way, who are spending there hard earned cash on a local business I find it apauling.

Everyone is entitled to have there number withheld, wether it be to stop a past catching up with them or because they are simply looking for privacy.

Running a business you should be thankful for anyone spending there money with you when there is plenty other places doing the same job. Being a new business this kind of comments cant be good,

I would agree there.
And would it not make sense to leave the phone with someone who was at the garage or have a land line like most businesses do, or maybe they have something to hide.
At the end of the day its not good business, already lost one potential customer and we all know what Caithness is like for spreading all things bad.

[Tugmistress]

Mall, it's just Michael at the garage so no one to leave the phone with, a landline will be looked in to but is cost prohibitive at the moment as we are newly opened and not sure how the business will go. we have nothing to hide anyone is more than welcome to turn up and have a look.
i'm sorry but if you are a person that doesn't have a bad day or get stressed out how lucky you are.

[Digby]

Mall, it's just Michael at the garage so no one to leave the phone with, a landline will be looked in to but is cost prohibitive at the moment as we are newly opened and not sure how the business will go. we have nothing to hide anyone is more than welcome to turn up and have a look.
i'm sorry but if you are a person that doesn't have a bad day or get stressed out how lucky you are.

Yes Everyone has bad days, but to express the I dont want your business on a public forum is harsh, and buiness damaging.

[bridgeend]

I can understand Michael having other things on his mind at the time, but to treat potential customers and members of the public in this way, who are spending there hard earned cash on a local business I find it apauling.

Everyone is entitled to have there number withheld, wether it be to stop a past catching up with them or because they are simply looking for privacy.

Running a business you should be thankful for anyone spending there money with you when there is plenty other places doing the same job. Being a new business this kind of comments cant be good,

I have a friend who has used this Garage never again poor service and we have been told he is NOT a time served engineer.
Poor service and a dreadful Attitude if you question anything plenty of other Garages in Caithness locally owned with friendly staff willing to listen and SMTA registered.

[Tugmistress]

I have a friend who has used this Garage never again poor service and we have been told he is NOT a time served engineer.
Poor service and a dreadful Attitude if you question anything plenty of other Garages in Caithness locally owned with friendly staff willing to listen and SMTA registered.

I think you are telling porkies in my opinion....
No one has ever had poor service and certainly anyone asking questions will get an answer in full!
There was one gentleman who asked if we could sort out his ABS light, he was told we do not have diagnostics for that but we could take wheels off and clean sensors etc to see if that worked, it did not and the gentleman left without paying a penny as we would not charge him for it, if you call that poor service then maybe i am wrong
We are NOT SMTA registered as we don't sell cars.... and have no plans to either, the only person to ask us this asked on the phone to which i replied and i think all who know me will know that i am not impolite on the phone or in real life.
No Michael is not a time served Engineer, and has never claimed to be, but has more motor vehicle repair experience than most people in caithness.

If you have a problem please come and speak to us and tell us why your nose has been put out of joint? is it because we are starting to get a good reputation perhaps?

[MsF]

Please excuse the late reply, been busy at garage, getting more work all the time.
I see somebody has got my wife (tugmistress) on the warpath (oh dear).
There was a phone call asking if we were smta registered but it was a withheld number!!! i wonder why???????????????
Still waiting for the minority of people who are complaining about Viking Motors to come up to the garage and say so to my face, not had any takers yet


Michael and Paula
Viking Motors
07769731664

[upolian]

I spent the good part of 4 hours there today,i see no problem with him or his business what so ever,somebody clearly has a problem,

Good luck with the venture

[MsF]

Thanks Upolian, you two did a very good job yourselves, would recommend your services to anyone, very impressed sorry i had to keep you waiting, but i needed to make sure the job was done properly



Michael and Paula
Viking Motors
07769731664

[upolian]

Thanks Upolian, you two did a very good job yourselves, would recommend your services to anyone, very impressed sorry i had to keep you waiting, but i needed to make sure the job was done properly



Michael and Paula
Viking Motors
07769731664

Cheers

Not a problem! I'm glad you did a proper job on the lexus rather than rush because i was there!

[STUDMUFFIN]

has anyone got an answer to kevins gearbox problem??

[upolian]

has anyone got an answer to kevins gearbox problem??

Without looking its difficult to say....linkage/selector,if it crunches while trying to put in 5th im sure it will be something to do with the synchro mesh,quite a few possibilities

[ducati]

I met Michael and Paula for the first time yesterday, always great to meet fellow orgers anytime, but I must say I was impressed with the set up and equipment. And thanks for the hospitality guys, all the best for the workshop venture.

[EDDIE]

Please excuse the late reply, been busy at garage, getting more work all the time.
I see somebody has got my wife (tugmistress) on the warpath (oh dear).
There was a phone call asking if we were smta registered but it was a withheld number!!! i wonder why???????????????
Still waiting for the minority of people who are complaining about Viking Motors to come up to the garage and say so to my face, not had any takers yet


Michael and Paula
Viking Motors
07769731664

Michael when your dealing with the public you will meet a whole range of different characters some good,some bad,some easy going some very hard to please and so on your last sentence above is a terrible attitude towards people it just makes you think if your like that with people complaining what like are you going to be with a customer thats not happy with your service if money is involved
If i was you i wouldnt get into any more dispute about your business on here its not doing you any favours.