Nothing you can do, these things happen. We purchased a pair of jeans for my son and when he put them on at home there were slashes on them. We took them back to Wal-Mart & they told us when the boxes are being opened in the warehouse sometimes they get "over-enthusiastic" with the box cutters and some stock gets damaged. They replaced them no problem. I'm assuming the same thing happened here, the box cutter got dropped & ended up inside the perfume box. I would say items need to be checked before they are wrapped as gifts, at least to make sure they are not broken or leaking, it's certainly not malicious or deliberate accidents happen.