what I found in a perfume set bought from Tesco at xmas just opend Attachment 22463Attachment 22464
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what I found in a perfume set bought from Tesco at xmas just opend Attachment 22463Attachment 22464
terrible took it back to Tesco to be asked what do u want to be done about it will u be wanting the perfume set back eh no well sorry al we can do is send it to head office so I took it back home nearly had to fight with one certan person to get it back I can complain to head office my self least it can be just binned and oh thanks here ure perfume set back I was made to feel like it was my fault the worrying thing is I bought the same set for my 8 year old daughter what if shed got this one and cut herself sorry Tesco the old story of here u go have another not working this time if I don't get satisfaction I will be in the sun paper next week
Allow yourself some dignity and don't go to the Sun. Those stories always reek of money-grabbing, attention-seeking desperation.Quote:
Originally Posted by transit
"I was so distraught I ran to the nearest tabloid and sold my story". Include standard picture of consumer with very sad face clutching aforementioned item. If you can get a child with a bandage in the picture, all the better.
I don't know what to do
What,actually, is it you want done?Quote:
Originally Posted by transit
I don't want anything but an apology which I never got tonight from Tesco! and also to make others away to check boxes and gifts etc before handing them to there kids basically
If you do complain to head office you may get an insincere verbal apology and a gift voucher to purchase your next box of perfume, (or Stanley knife) depending what you prefer. My experience is that they don't spend a lot of time, money, or thought on dealing with genuine customer grievances and it shows in there declining annual share of the market.
Go to Trading Standards this is disgraceful.
Going by the second picture, the knife was perfectly visible, so why did you buy it?:confused
the knife was not visible I pulled it out when gift box was open if it was visisble I would not have bought it
I put it on the box to photograph id never seen it until I opened the box
Get in touch with BBC watchdog. They are usually compiling something against tesco for poor customer relations! Write to; BBC watchdog, 201 Wood lane, London.W12 7TS . .........or phone; 08700107070........... or email; watchdog@bbc.co.uk : hope this is helpful.
I thanks for ure help just the way 1 membr of the staff treated us
Tesco have a customer services "chat" on their website. I have had a number of issues resolved successfully that way. The scripts are kept so as good as writing a letter, but instant, sincere, response from a real person above manager level.
do u have link
Try to be satirical Tell them the knife is blunt and doesn't work properly. Ask them for a replacement knife or a set of blades that come with the perfume set.
ask if they can do the handle in a different colour !
Put the knife in the bin.
Then the "problem" has gone.
Devils advocate here but how can you prove the knife was in the box when you purchased it?You may be someone with an axe to grind against tesco
Also I notice the Brand name is not Tesco, so perhaps Tesco is not at fault but the Manufacturer is. Tesco can not open every box that they buy in to make sure there are no dangerous items hidden within.
Sure Tesco sold the item and if there is something wrong with the said Item they should give you a full refund but since they did not manufacture this item perhaps you should contact the company who did produce this item.
Glad your daughter diddn't open it. What a health & safety hazzard!!! I wouldn't be happy if it was me either!! Could be dangerous in the wrong pair of hands!!
Nothing you can do, these things happen. We purchased a pair of jeans for my son and when he put them on at home there were slashes on them. We took them back to Wal-Mart & they told us when the boxes are being opened in the warehouse sometimes they get "over-enthusiastic" with the box cutters and some stock gets damaged. They replaced them no problem. I'm assuming the same thing happened here, the box cutter got dropped & ended up inside the perfume box. I would say items need to be checked before they are wrapped as gifts, at least to make sure they are not broken or leaking, it's certainly not malicious or deliberate accidents happen.
Are there no other knives in the house? Are they not just as deadly?Quote:
Originally Posted by Tinkerbell09
In our house my 7yo can use sharp knives under supervision.
They are really sharp as used for cutting in the kitchen....blunt knives slip!
But finding random knives in gift sets that are not "safe" type packaging knives is disturbing.
Why let employees use stanley knife lookalikes for packages when there is "safe knifes" for packaging tape?
Not getting into this discussion Dadie but what do you mean by a "safe knife" for packaging tapes?Quote:
Originally Posted by Dadie
Good point.Quote:
Originally Posted by Kodiak
Bonus free stanley with your perfume, don't tell them they may take it back and you will be left with just the perfume! This must be something extremely rare if it as you say, and i think sometimes we have to accept that freak things will happen from time to time, i know for a fact that Tesco have very strict consumer protection policies and if they are broken there is a good chance they will end any future dealing with the company it came from, if not that they will be hit with a fine in the region of £30000 to be able to continue gracing their shelves, no doubt it provides a healthy little bonus for Tesco senior management, why would anyone buy perfume for a seven year old and anyone getting this kind of gift or purchasing it for themselves would be of an age where this would be of minimal risk to their safety, but none the less if it is correct what you say then they should of apologised immediately and had it investigated, i am very surprised this wasn't the case as Tesco employee's are constantly monitored to make sure they give a high standard of customer service and they often have management enter stores undercover testing staff for politeness, and their ability and willingness to go that extra mile to see customers get the service they train staff for in first place, no way will Tesco let this go unexplained i guarantee that much.
It is a guarded bladeQuote:
Originally Posted by ywindythesecond
Sorry Transit, can`t do links, but if you go onto the official Tesco page, scroll down to customer services team there are phone numbers and below that an envelope....if you click onto the envelope it gives you the online form to fill in like an email and above that the option to "Chat".
The person I got was very helpful, stayed on the line with me while he phoned the shop then transferred me to the store to speak to the manager, staying on the line at my request. He followed up three days later with a call to ensure my problem had been resolved.
No wonder the countries grinding to a halt. with all you complaining re imburse me and pay me for the pleasure of complaing types. Everyone makes mistakes at work, and if you don't your a liar.You need insurance to cover your insurance. I've no doubt your genuine but I bet for every genuine issue Tesco and the others have 100's of bogus complaints, so how can they tell them apart.