Has anyone managed to contact Vodafone for a timescale for repair? Nothing helpful on their website and forum won't let me log in, also not getting a response to tweets I've sent them. Have no other phone so can't call them. Thanks
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Has anyone managed to contact Vodafone for a timescale for repair? Nothing helpful on their website and forum won't let me log in, also not getting a response to tweets I've sent them. Have no other phone so can't call them. Thanks
I use the chat option on their bill payment page under "contact us". The latest report is that the problem will be resolved by 16.30 tomorrow. Anytime I have contacted them in this way, always asking for an email copy of the transcript when the issue is resolved I go back onto chat and they arrange compensation for the downtime.
Thanks for that Poppett, fingers crossed!!
For those that don't want to waste an hour of their life on online chat - latest update is it will be fixed in the next 24-48 hours, allegedly...
Compensation will be provided in the form of line rental returned for the days you have not had service and nothing else - not worth the hassle of contacting them imho and taking your business somewhere else in the future might be a better alternative :(
I got caught out before not contacting them to say there was a problem and they refused to refund line rental for the downtime on the three phones. The chat only took a few minutes, there was no debate, just statements of fact.
My signal is back now, hope it will stay that way longer than it did on Christmas Eve.