Originally Posted by
Bobinovich
BlueIvy - while you are right that BT wouldn't charge you if that was the problem, the point of the exercise was to confirm where the problem lay. Now that we have narrowed it down to the faceplate then the onus is back on BT to replace it.
Had BT been called out and the problem did turn out to be the router then Tuggs would almost certainly have incurred their usual charge.
With regard to taking the faceplate off, you are right again. BT do not want you doing this, but it was a BT engineer who passed on the necessary information. Since then I've had to do it loads of times in order to hardwire extension cables - much neater than plugging in at the front all the time. However, as you correctly state this time was under the instruction of the BT representative.
Anyway, all's well that ends well.