PDA

View Full Version : Train Passengers Not Getting Fare Price



NewsBot
22-Aug-09, 13:30
The Caithness Business Index (http://www.caithness-business.co.uk) has posted the following article:

Train Passengers Not Getting Fare Price

Poor advice from rail staff means that some passengers could be paying more than double the cheapest train fare, reveals an investigation by Which? The consumer champion asked staff at station ticket offices and the National Rail Enquiries (NRE) call centre about the cheapest way to take specific journeys by train*. Two thirds of station clerks and four in ten call centre staff failed to quote the cheapest fare, with the correct answer given in just 93 out of 200 questions**. ... [Read Full Article (http://www.caithness-business.co.uk/article.php?id=1347)]