BT Infinity Nightmare!

[hutchy12]

I was wondering if anyone else is having a problem with their BT infinity broadband in Caithness? 4 weeks ago our broadband connection was meant to go live however, this did not happen. An engineer came out three days later to say that the problem was that the fibre had been connected to wrong cabinet however he was not able to fix the problem. Since then we have known what the fault has been but we still don't have broadband! We have contacted BT numerous times who just end up sending out an engineer who will not turn up to the house or can't fix the problem! Has anyone else had any problems with their Broadband set up?

[cptdodger]

I have sent you a PM hutchy12.

[Sgitheanach]

Had a similar problem with Bt in our old house I was advised by a Bt advisor to cancel the contract and re order the service it was working with in a week of reordering.

[Hoida]

We have had problems since a week with broadband going off and on also terrible crackling on phone. BT can't come out until 8th December. Any one else in the Strathy area having problems?