View Full Version : Council emergency calls change

05-Apr-12, 09:30
Services will be administered in partnership with Northern Constabulary

THERE has been a change in Highland Council’s out-of-hours emergency set-up.
From April 10, it will be administered in partnership with Northern Constabulary and calls relating to council housing repairs, property and homelessness, as well as roads, street lighting will be dealt with by specialist staff from Northern Constabulary at the Force’s Operations Centre, Old Perth Road in Inverness.
Highland Council’s Director of Housing and Property Steve Barron said:"This partnership approach brings with it many benefits for customers and for both partners, making use of the highly trained staff at Northern Constabulary’s Force Operations Centre. Callers will continue to receive prompt and effective responses to repairs and homelessness problems plus directing emergency calls to Northern Constabulary also means that emergencies will be dealt with centrally, enabling faster and easier coordination should a multi-agency response be required.”
Chief Superintendent Julian Innes said: "Northern Constabulary has long been committed to a partnership approach to sharing and delivering services where this provides both an efficient and improved level of service to the public, making the best use of our operational assets. This is a very good example of that partnership approach coming to fruition.”
The out of hours service runs from 5.00pm to 9.00am and customers accessing the services will experience no change. Anyone wishing to report an out of hours emergency in connection with roads, flooding or street lighting and environmental services should call 01349 886690 and for council housing, property and homelessness related emergencies the telephone number is 0845 700 2005.
During normal working hours of 9am to 5pm the telephone number for reporting any issues in relation to roads, flooding and street lighting is 01349 886601while the telephone number for council house repairs is 01349 886602.