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marwill
03-Sep-11, 21:45
Clicking telephone line
Have a friend in the Westfield area, Caithness, who's got a bad 'clicking' on the telephone line.
BT came out, said it's not our friends doing; it's an electric fence near the Westfield exchange, 'can't do nothing about it..'

This can't be correct - can it?:confused

This was originally posted by Bekisman, thought you may like an update to our friend's saga of the clicking telephone line.
The clicking started again after a winter lull, so BT were again called out, and engineer duly came out and checked the phone and line, and said again that it wasn't hers must be at the exchange. She was notified a few days later fault cleared. No - not accepted, and another engineer comes out and tells the same. 2 months later the 3 engineer puts a filter on friend's phone which slightly dulls the clicking, he says that the problem is a farmer's electric fencing in WESTFIELD, and all the engineers know when a fault is reported in that area more often than not it is this SAME problem!!! He also says that their equipment is not sensitive enough to pick the exact location hence the call for a specialist engineer as was stated last year, but the fencing was turned off last year before he could come out.:roll:

Our friend has now put in an official complaint to Open Reach, but so far has not had any update from the initial notification, but miraculously the clicking has suddenly stopped - She wonders why!!! :confused

orkneycadian
03-Sep-11, 22:42
If your friend has been told by 3 seperate BT technicians that the fault is caused by a farmers fencing, why all the complaints about BT / Openreach?

bekisman
04-Sep-11, 16:57
If your friend has been told by 3 seperate BT technicians that the fault is caused by a farmers fencing, why all the complaints about BT / Openreach? presume said person is paying BT for the 'service'?

orkneycadian
04-Sep-11, 17:06
What results did the discussion with the farmer(s) yield?

marwill
04-Sep-11, 19:28
He (engineer)also says that their equipment is not sensitive enough to pick the exact location hence the call for a specialist engineer as was stated last year, but the fencing was turned off last year before he could come out.:roll:

orkneycadian, BT/Open Reach haven't spoken to any farmer as far as my friend knows, reason as above. Neither has she had a reply yet to her official complaint.:(

manloveswife
05-Sep-11, 00:13
We used to have a good engineer in the area, who used to know exactly who's fence he had to traipse across the fields to turn down. Think he's gone now but he used to state it was "criminally" high. Probably the same one.
Unfortunately the filter boxes burn out after a while.

The above is from 4 years of trying to sort out the "Westfield click", though ours improved a little when the engineer switched our line.