View Full Version : Council Achieves Customer Service Excellence

10-Aug-11, 20:40
The Caithness Business Index (http://www.caithness-business.co.uk) has posted the following article:

Council Achieves Customer Service Excellence

The Highland Council has achieved a top national award for customer service. The Cabinet Office has awarded the Council the Customer Service Excellence standard in recognition the service it provides via face to face contact with the public at its network of 35 Service Points, via telephone its Service Centre in Alness and via the Registration Service. ... [Read Full Article (http://www.caithness-business.co.uk/article.php?id=2360)]

10-Aug-11, 20:53
what a load of rubbish i have nothing but trouble every time we phone them and other people that i talked to sent out a 20 page letter to one person re housing benefits every page stated a different amount the person it concern made a appointment tot see housing to be told the gentleman they see had no idea what it was about and did not understand it either how are the general public suppose to understand letter if the council their self do not and this is not the only person i know of one elderly person got court summons when their rent was paid by direct debit poor person so so stressed they could not eat or sleep

12-Aug-11, 14:27
Totally agree with starfish, I had nothing but total intransigence from them (management of course) when faced with a problem not of my own making causing me an almost total breakdown, I also know of a pensioner having been sent a letter demanding a 'Poll Tax' (it's it's original name) payment or a court summons, this had been paid in full by D/Debit weeks before, no appology of course...it's a standard letter..they have NO control over it!! So those idiots in the Cabinet Office.....think again and go out and ASK the PUBLIC who use them........simple!