laptop crashes

[divanp75]

:( laptop crashes after 10 - 15 minutes.

Its as if something starts doing something in background.

Could be anti virus but not sure.

ctrl alt delete does not work :(

any ideas

Diane

[torisdale]

Won't be an anti-virus as there designed to help remove/stop viruses.
Douse the same thing happen in safe mode and Have you tried running system restore?

- George

[Bobinovich]

When you say crashes, is it switching off, or freezing? If so then it could be overheating (usually noticable as the fan becoming louder and/or running constantly) which is quite often the result of the fan exhaust getting clogged up with lint & dust bunnies. On the bottom of the laptop there will probably be a circle comprising many small holes - this is the fan air intake. Look around that and see if it is part of a removable panel - if it does not appear to be removable, and is instead part of the whole underside of the unit, then it's a longish and fiddly job which is best left to someone familiar with dismantling them. However, if there is a removable panel, then a few screws and the panel should prise off and you should be able to access the fan area, remove the fan and clear out the wedge of accumulated lint & dust with a carefully aimed brush/hoover combination.

[dx100uk]

or get a can of dust blaster from wick tescos

then run glary utils

dx

[divanp75]

Thank you for your replies

- Not fan thats fine

- I really wish anti viruses did get everything :(

just trying something else now but will not know if it has worked yet

another point with the problem is cntl alt delete does not work either :(

Diane

[torisdale]

as asked previously have you tried system restore as you said ctrl alt del won't work?

[divanp75]

yep have done system restore

I have just downloaded malware and it is working away.
Have been active for 1 hour now and no freezing up plus ctrl alt delete has worked so fingerscrossed :)

Diane

[torisdale]

yep have done system restore

I have just downloaded malware and it is working away.
Have been active for 1 hour now and no freezing up plus ctrl alt delete has worked so fingerscrossed :)

Diane

You seem to have terms mixed up.. http://en.wikipedia.org/wiki/Malware :)

Anti-virus = Good
Malware = Bad

[divanp75]

You seem to have terms mixed up.. http://en.wikipedia.org/wiki/Malware :)

Anti-virus = Good
Malware = Bad

mmmmm that would be a anti-malware i have down loaded