NickInTheNorth
31-Mar-11, 09:59
I know there have been some posts recently regarding speed (or lack of!) problems.
I am on BT Broadband and also have BT Vision - which I like, however it has not worked properly for a long time, so having finally had enough of the run around from call centres that do not know what they are talking about I emailed most of the BT board members.
As a result of the email to the Chief Executive of BT Retail - the boss of the bit of BT that us humble domestic customers have contracts with - Gavin Patterson, I now have a decent helpdesk looking into the issue for me.
The real problem - surprise surprise - is congestion on the BT backhaul network. The Thurso exchange is on what is known as a VP Hotlist which is a BT Wholesale list of where they have problems.
If you are facing this type of problem and getting nowhere via the usual helpdesks and have a BT Broadband service might I suggest that you do a search on google for :
bt gavin patterson email
and when you have the address email him with concise details of your issues and request that this is looked into as a metter of urgency.
If you are with other providers then contact your ISP directly and tell them that Thurso is on a BT Wholesale "VP Hotlist" and ask them to confirm if you are affected by this issue.
Just for the record my normal connection speed is around 6mb (very lucky). However even when using BT Vision which has a guaranteed bandwidth which in my case has been reset to 2000kb to try and resolve the issue I am still dropping to as low as 300kb during busy times.
I am on BT Broadband and also have BT Vision - which I like, however it has not worked properly for a long time, so having finally had enough of the run around from call centres that do not know what they are talking about I emailed most of the BT board members.
As a result of the email to the Chief Executive of BT Retail - the boss of the bit of BT that us humble domestic customers have contracts with - Gavin Patterson, I now have a decent helpdesk looking into the issue for me.
The real problem - surprise surprise - is congestion on the BT backhaul network. The Thurso exchange is on what is known as a VP Hotlist which is a BT Wholesale list of where they have problems.
If you are facing this type of problem and getting nowhere via the usual helpdesks and have a BT Broadband service might I suggest that you do a search on google for :
bt gavin patterson email
and when you have the address email him with concise details of your issues and request that this is looked into as a metter of urgency.
If you are with other providers then contact your ISP directly and tell them that Thurso is on a BT Wholesale "VP Hotlist" and ask them to confirm if you are affected by this issue.
Just for the record my normal connection speed is around 6mb (very lucky). However even when using BT Vision which has a guaranteed bandwidth which in my case has been reset to 2000kb to try and resolve the issue I am still dropping to as low as 300kb during busy times.