broadband

[Tugmistress]

i've just had a friend on the phone asking if my broadband was working again, like everyone else his went off the other night, but unlike most he is still off, he's not with bt i think he said it's onetel he is with, is there still a problem for some 'not bt' companies or is everyone back on now?i said i would ask as he is not in caithness today but would like to know so he can take his router to be checked tomorrow is everyone else is no longer having problems

[Kevin Milkins]

It went down yesterday afternoon again for a short while.

Has he tried rebooting his router?

I had a 45 minute conversation with Dave from Deli once, after we explored every possible angle as to what my connection problem could have been, he suggested a reboot and all was well.:Razz

[ShelleyCowie]

As Kevin said a reboot might help. The problem has been at Edinburgh exchange. Sadly the same problem happened yesterday from what happened on Friday.

[neepnipper]

I rang BT yesterday as I lost my connection again and was told it would be on and off for the next 4 -5 days, this 'technical problem' covers Scotland, Northern England and Ireland.

[Corrie 3]

The big question.............will we get a refund on our bills ?


Nae chance !!!

C3....:mad:

[lindsaymcc]

Exactly!!! Paying full price for a sub-standard service!




The big question.............will we get a refund on our bills ?


Nae chance !!!

C3....:mad:

[neepnipper]

I did say I hope I'm going to get a refund for the days broadband has been on and off and she said 'well ma'am (I think she thought I was the Queen!) leave it 2 days and if you still have problems ring back and we will sort out compensation' the thought of ringing BT again and sitting on hold for up to 1/2 hour is not very attractive!

[Commore]

I did say I hope I'm going to get a refund for the days broadband has been on and off and she said 'well ma'am (I think she thought I was the Queen!) leave it 2 days and if you still have problems ring back and we will sort out compensation' the thought of ringing BT again and sitting on hold for up to 1/2 hour is not very attractive!

We were off for three months during the summer, through no fault of our own,
we were promised compensation / and redress for the stress, anxiety, upset, cost to loss of business etc,
did BT, pay up?
No not a lot.
they swept it under the carpet as they do with complaints and claims the average joe blogg operator has not the wherwithall to deal with.......hope you are not holding your breath on this one.

[mums angels]

Am i the only person that doesnt seem to have been effected by the bt broadband problem ..i have had friends talking about it since the other day and i havnt noticed any problems whatsoever :confused maybe i am just missing the off times but considering the laptops always on i would have thought i would have noticed .

[Tugmistress]

Thanks for the replies, he has rebooted the router several times and not reconnected, he's back in caithness now and still not connected so taking his router to jektec tomorrow to be checked before he starts jumping up and down at bt/onetel

[gollach]

Thanks for the replies, he has rebooted the router several times and not reconnected, he's back in caithness now and still not connected so taking his router to jektec tomorrow to be checked before he starts jumping up and down at bt/onetel

I had same problem on Saturday. Several reboots and modem would still not give me a broadband connection. I phoned BT and the guy told me to stick a pin in the little hole to do a full factory reset. It was very annoying to have to set up my wireless and everything again but it did work after the full reset.

[kas]

I know of three people who have still not managed to log on since last Friday.

[Scarybiscuits03]

Had a few probs with it but know folk that are with Virgin and they never went down at all!!....Not even on Sat.
Wonder if its something to do with the network provider?

[dx100uk]

i like the plusnet alert service you get this kind of info:

Service: ADSL Dial
Posted: Wed, Nov 03 2010 at 14:53:52
Subject: Broadband Connectivity Issues (64232) - UPDATE

This is an update to this morning's post about a major service outage that has been mainly affecting parts of Ireland, Scotland and the North of England. In cases, these problems have been evident since before the weekend.

In the most recent service update we have received, our suppliers have advised us that they have managed to partially restore service.

Unfortunately there are still large numbers of customers believed to be affected. This problem is not specific to us and will be affecting other ISP's as well.

The list of affected area codes from the last update is as follows. Please note that we have received reports from customers with area codes not on this list that appear to be affected.

01142 01159 01179 01189 01202
01224 01226 01228 01229 01233
01234 01235 01241 01261 01271
01292 01294 013122 013131 013134
013165 01330 01332 01333 01339
01340 01343 01344 01346 01356
01357 01362 01382 01383 01387
01389 01394 01397 01429 01434
01436 01445 01450 01454 01456
01461 01464 01466 01467 01470
01473 01475 01478 01483 01491
01492 01493 01499 01501 01505
01506 01507 01520 01536 01539
01542 01546 01553 01555 01556
01557 01563 01569 01573 01578
01592 01595 01603 01620 01651
01655 01661 01665 01667 01668
01670 01674 01677 01681 01685
01687 01688 01697 01698 01728
01738 01740 01745 01749 01750
01753 01754 01764 01768 01770
01776 01793 01806 01808 01809
01835 01851 01854 01856 01857
01862 01864 01866 01875 01877
01892 01896 01899 01900 01902
01904 01905 01908 019120 019121
019123 019124 019125 019126 019128
019129 019137 019141 019142 019143
019144 019146 019148 019149 019152
019155 01924 01925 01929 01934
01937 01942 01944 01945 01946
01947 01948 01950 01952 01955
01957 01962 01963 01964 01968
01970 01985 01988 01997 0207383
0207387 0207607 0207609 0207700 0238058
0238067 0238070 0238076 0238077 0282176
0282568 0282587 0282764 0283882 0283884
0283888 0284175 0284177 0286772 0287084
0287121 0287128 0287129 0287130 0287131
0287132 0287134 0287141 0287186 0287940
0287941 0287965 0288076 0288675 0288956
0289022 0289023 0289024 0289027 0289028
0289029 0289031 0289032 0289033 0289036
0289040 0289043 0289050 0289058 0289059
0289070 0289079 0289080 0289081 0289085
0289086 0289087 0289091 0289093 0289094
0289096 0289264 0289265 0289332 0289334
0289335 0289336 0289337 0289443

Please accept our apologies for the continued inconvenience.

Kind regards,

Bob Pullen
Customer Support

--
This email has been sent to you because you have requested to join the PlusNet Status Mailing List. To unsubscribe from this mailing list, please visit http://usertools.plus.net/status/email.php?action=unsubscribe&uid=4858&auth=x2pj643sh3 (http://usertools.plus.net/status/email.php?action=unsubscribe&uid=4858&auth=x2pj643sh3)


very informative
they dont have to be your service provider either
just subscribe to get the info.
gives you the heads up on what is readlly going on

dx

[Bobinovich]

Aye but the only problem is that some 01847's are still having problems yet that code is not even listed!!!

[RecQuery]

Some people are still affected by the latest problem, I severely doubt it's a router problem.

Yeah Plusnet do provide a good status checker but I don't trust them because they're BT by a different name. I always liked the AAISP info pages myself.

http://status.aaisp.net.uk/
http://aaisp-btmso.blogspot.com/

http://status.aaisp.net.uk/?incident=635 is the direct link for this issue, the blogspot thing is just raw reports from BT's MSO mailer, it looks similar to the Plusnet stuff.

The outage affected MPLS, SDSL etc, lots of services except the 21CN network (ADSL2).

BT are blaming the hardware vendor they use for both failures, I just can't believe they don't have a redundant link and route everything through a single point of failure in Edinburgh.

What they have in place now is just a temporary fix, they'll have to rebuild the metronode so expect more issues.

[bish667]

Am i the only person that doesnt seem to have been effected by the bt broadband problem ..i have had friends talking about it since the other day and i havnt noticed any problems whatsoever :confused maybe i am just missing the off times but considering the laptops always on i would have thought i would have noticed .


My BT broadband has not been off yet either.

[RecQuery]

Apologies if this is patronising, If you didn't appear to notice the outage. It could be because of three things.

If you have dial-up or ISDN either as a primary or backup you wouldn't notice it.

If you didn't power-cycled your router during the outage it would still show as online but no traffic would be routable. When the problem eventually resolved itself it would start working again with no apparent disruption in service.

We noticed this on our line and several others, they appeared connected, but were not routable, we rebooted them and they went down

Finally your Wireless, LAN or intranet aren't the Internet, again apologies I'm only saying this because some people I know who work at the local BT call centre couldn't grasp this concept, incidentally this does not fill me with confidence, but I shouldn't be surprised.

It's entirely possible you were working legitimately, there was a 40 minute offset between Thurso going offline and Wick. BT infrastructure is akin to voodoo or sympathetic magic in many ways.

[bish667]

Not sure if that post was directed at me or just in general.

I'm very sure my broadband was not down, my friend called me up to ask if my broadband was working as his wasn't. While speaking to him on the phone I was surfing the web at the same time as playing Xbox live, so my broadband was definately working all weekend :D
I dont quite understand how but I also know 1 other person in Thurso that had working broadband too as he was also on Xbox live.

PS I dont have ISDN, dial up or a LAN

[Moonboots]

It all depends on your route of the exchange. I was also offline on saturday for a few hours. Im with Tiscali/TalkTalk and there was me blaming them haha...

[Kirdon]

Finally your Wireless, LAN or intranet aren't the Internet, again apologies I'm only saying this because some people I know who work at the local BT call centre couldn't grasp this concept, incidentally this does not fill me with confidence, but I shouldn't be surprised.



Just because people work at the local BT call centre doesn't mean they should know how everything within BT should work. My BT broadband was off on Friday evening came back on sat morning and has been no problem since.